- Create and manage a Rental Preventative Maintenance schedule to include all tools, pumps, drive units, facility, material handling equipment and company vehicles.
- Coach, develop and train employees in proper diagnosing and troubleshooting to repair and maintain all company equipment as well as develop their talents in order to contribute to both customer service and preventative maintenance programs.
- Coordinate delivery trucks and drivers to ensure customer needs are met and D.O.T. regulations are followed in applicable.
- Ensure superior level of customer service including but not limited to ensuring to promptly respond and resolve all customer inquiries and concerns.
- Participate in the Rental Fleet Production process.
- Improve customer relations by instituting a strong service response team, promote and deliver all needed client services.
- Provide safety training to division employees. Ensure all safety and security regulations and procedures are followed in order to complete all jobs in a safe manner.
- Assist in hiring service staff as needed.
- Dedicate the time needed to make sure a job is completed correctly included but not limited to extended work hours.
- Analyze and resolve work problems, or assist work problems, assist workers in solving work problems.
- 24-hour on call availability for service and client emergencies.
- Minimum five year experience in the rental industry is preferred but not required.
- Minimum two-year technical trade school; or related experience and/or training; or equivalent combination of education and experience.
- Experience in the operating principles of diesel engines and industrial hydraulic pumps, including diagnosing and troubleshooting.
- Minimum two year leadership or supervisory skills
- Proficiency in MS Office software
- Strong organization skills
- Outstanding leadership skills
- Excellent interpersonal skills
- Excellent verbal and written communication skills and be an effective communicator.
- Ability to work in a fast pace environment.
- Detail orientated
- Work effectively in a team environment while independent and autonomous.
- Strong Project Management skills
- Ability to maintain and encourage an enthusiastic attitude, excellent initiative, and a strong work ethic for yourself, your employees, coworkers, and all employees with whom you come in contact.
- Work with all departments involved to facilitate communication and problem resolution to meet deadlines as needed and required to accomplish corporate goals & objective
- Strong team player with the ability to successfully balance multiple priorities
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Service Manager - Fort Myers, United States - Candidates With a Future
Description
Job Description :Responsible for direct supervision, coordination of equipment deliveries, retrievals, installations and all rental equipment maintenance. To include supervision, scheduling, development, training, and management of all rental service employee. The Supervision of proper rental maintenance, scheduling and tracking of all rental products and equipment. Work with the Branch Manager to ensure all policies and procedures are followed in order to provide our customers with prompt and reliable service as well as maintaining all rental equipment.
Responsibilities include but not limited to:
MUST HAVE