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- Record of dependable attendance and demonstrated experience in working with customers.
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Employee Services Representative 1 - Los Alamos, United States - Human Resources Operations
3 weeks ago
Description
Job Title Employee Services Representative 1
Location Los Alamos, NM, US
Organization Name Human Resources Operations
Minimum Salary 57800
Maximum Salary 89500
What You Will Do
The Human Resources (HR) division designs and executes programs and processes that support employees, managers, and senior leaders in attracting, developing, and retaining a workforce that supports the Laboratory's mission. As a member HR Operations, you will be an essential part of a one-of-a-kind effort to solve some of the most important challenges of our time. We do this through strategic HR efforts to provide world class solutions to the talent challenges facing our mission-focused programs.We make customer service a top priority and are passionate about the work we get to do.
The Human Resources Operations (HR-OPS) Group is looking for a detail-oriented, highly motivated individual to become part of our team. The role of Operations is to deliver outstanding customer service and transactional excellence for various types of appointments at Los Alamos National Laboratory.This role requires collaboration with systems analysts, as well as with applicants, employees, and managers.The primary role of the Employee Service Representative (ESR) is to provide efficient and high-quality HR service to all employees. The ESR will Provide administrative support for retirement programs and retiree benefits, as well as assist employees with questions on retirement programs. The ESR will work within the customer care and HR technology (e.g., case management, knowledgebase, Oracle) in a team of other customer-focused representatives and collaborate to ensure completion of tasks and balancing of work across the group.
Minimum Job Requirements:
Specialized experience in one or more of the following:
Demonstrated ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity.
Demonstrated ability to independently research, coordinate, develop and recommend solutions to moderately complex problems.
Education/Experience: Position typically requires a minimum of two years of related experience, or an equivalent combination of education and experience.A bachelor's degree in a relevant field is preferred.
Work Environment:
Work Location: The work location for this position is telework and is located in Los Alamos, NM. Telework is defined as working from offsite but within 2hours ground commute of this location. Reporting onsite may be periodically necessary. All work locations are at the discretion of management and can change at any time with appropriate notice.
Position commitment: Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants: Applicant must send a comprehensive cover letter covering requirements.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
Directive 206.2 -Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA SupplementalDirective Please note that this requirement applies only to citizens of the United States.Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
*Eligibility requirements:To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. SeeDOE Order 472.2for additional information.
No Clearance: Position does not require a security clearance.Selected candidates will be subject to drug testing and other pre-employment background checks.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Internal Applicants: Regular appointment employees who have served the required period of continuous service in their current position are eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the required period of continuous service, they may only apply for Laboratory jobs with the documented approval of their Division Leader. Please refer to PolicyPolicy P701for applicant eligibility requirements.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer and supports a diverse and inclusive workforce. All employment practices are based on qualification and merit, without regard to race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal laws and regulations.The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to or call option 1.
Employment Status Full Time
Appointment Type Regular
Regular
