Overnight Service Coordinator - Elmhurst - MedSpeed

    MedSpeed
    MedSpeed Elmhurst

    5 days ago

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    Description

    Job Description

    We are seeking a highly skilled Control Center Service Coordinator to join our team at MedSpeed. In this role, you will provide direct supervision of MedSpeed On-Demand client activity, including remote management of MedSpeed LSRs, client satisfaction and financial market objectives.

    Key Responsibilities:

    • Demonstrate a high-level understanding of on-demand trends, volumes and best practices for the regions supported.
    • Makes or recommends decisions that have a significant impact on business operations or finances within region they cover.
    • Carries out and delegates work assignments to Logistic Service Representatives ensuring client and patient expectations are met based on Service Level Agreements (SLA) and Customer Survey Results.
    • Maintains an expert knowledge of all MedSpeed Markets and serve as a backup to any other Control Center business needs.
    • Serves as a 'Resource' for all Control Center personnel regarding questions, department policies and standard operating procedures.
    • Provides consultation or expert advice to local markets and acts on their behalf when local management is unavailable.
    • Executes ongoing side by side training sessions with new and current CSAs.
    • Documents and reports to Control Center Manager perceived/realized issues with market leaders, recommends actions to be taken to resolve issues, and helps to execute recommendation as needed.

    Requirements:

    • High School Diploma, Associates Degree.
    • Minimum of 6 months of experience in the customer service or related environment.
    • Ability to maintain high level of punctuality and consistent, reliable attendance standards.
    • Demonstrate appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
    • Demonstrated leadership ability.
    • Ability to effectively manage time/multi task.
    • Collaborative work style, able to work well within & across departments.
    • Ability to enter data accurately at a given speed. Strong typing and computer skills.
    • Demonstrate excellent verbal and written communication skills.
    • Flexible Schedule.
    • Great attitude that aligns with our culture of working as one team, keeping our promises and getting better every day.
    • Process-oriented mindset focused on continuous improvement, excellent problem-solving skills.
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