General Manager - Mankato, United States - Courtyard by Marriott Mankato

Courtyard by Marriott Mankato Mankato, United States

3 weeks ago

Description

Job Description

COMPANY OVERVIEW
Terratron, Inc. offers a competitive benefit package to all full-time associates that include:

Medical, Vision, Dental, and Life insurance
401(k) with employer matching
Paid time off
Quarterly bonus program
Stock sharing
Hotel discounts worldwide and more

JOB SUMMARY
The General Manager is the primary business leader and brand activator for their property. Responsible for all aspects of the operation. including Guest Service Satisfaction, Room Revenue, and Food & Beverage. The General Manager is key leader of our service culture, executing the brand service strategy, and supporting brand initiatives with the objective of exceeding guest expectations. This person is the point of connectivity from the hotel to the broader community and is actively involved with the sales process.

CORE REQUIREMENTS

Value Your Team

Invest in your team success and development
Provide an environment where your associates know they are valued and respected
Make it known that your door is always open and available for your team
Ensure all departments have what they need from processes to teamwork

Make Sure Everything's Running Smoothly

Financial and business results need to be consistent and effect
Ensure property compliance with legal, safety, operations, service, brand standards and labor
Walk the property daily to ensure everything is being done to exceed guest expectations

Champion Your Brand

Give the brand a voice - maintain the presence of your brand in the community
Be passionate about your brand
Demonstrate an exceptional work ethic and service delivery
Be a change leader and change facilitator while encouraging others to do the same

Own the Business Strategy

Actively monitor the competition and adjust dynamically to be ahead of the game
Explore new business opportunities keeping innovation and uniqueness in mind
Progress business in the right direction using data and lessons learned to always be better for your hotel and associates
Raise the bar by promoting ideas for improving the property in service and profitability

Build Networks with Guests and the Community

Anticipate guest needs in service delivery and figure out what's working and what's not
Execute flawless service that keeps our guests coming back for more
Build key partnerships within the community that align with our brand values

Education, Experience and Essential Functions

Degree in Hospitality Management or 4+ years' experience hotel operations
Previous General Manager experience preferred
Ability to work flexible hours including weekends, holidays, and late nights
Excellent communication and computer skills
Perform other job-related duties at the request of the Area Director and Owner

This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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