The UPS Store Retail Associate - Austin, TX, US
9 hours ago
Job description
Location: Westgate
The UPS Store Associate is responsible for assisting and delivering exceptional service to all customers. Services provided at the UPS Store include receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The associate will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information.
The ideal associate has previous retail customer service experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. Positions are part-time with shift availability in the afternoons (1:30pm-7:30pm) and weekend shifts are required (9:00AM-5:00PM).
This role offers opportunities to grow into full‑time and leadership positions while working in a supportive, customer‑focused environment.
Compensation: $17.00 / hour based on experience.
This application is for consideration at the following location:
6800 Westgate Blvd
We look forward to hearing from you
RESPONSIBILITIES
Delivers outstanding customer service to walk-in customers and telephone inquiries
Willingness to complete Notary certification and provide notary services to customers.
Continuously practices good listening skills with customers, UPS Store team members, and leadership
Takes ownership of the customer's shipping needs and offers viable solutions
Takes action to learn all product and service offerings, alternative solutions, and industry trends
Operates all equipment, software, and devices in an expert fashion and is willing to teach others
Maintains a clean, organized, and safe working environment
Performs other duties as assigned
QUALIFICATIONS
High school diploma or GED required
Previous retail customer service experience preferred
Strong computer skills (Microsoft Office, Adobe Suites, and internet proficiency)
Outstanding phone skills and communication skills (verbal, written, spelling, math)
Prompt, dependable, and responsible
Able to safely lift 40+ pounds
Willing and able to work 15-30 hours per week
BENEFITS
Weekly paychecks
Flexible work hours
Paid Time Off (PTO)
Paid Holidays
Formal on‑the‑job training program
Opportunities for career growth into full‑time and leadership roles
SCHEDULE
We have shorter retail hours: 8:00 AM – 7:00 PM (Mon–Fri), 9:00 AM – 5:00 PM (Sat–Sun)
Shifts available: afternoons (1:30 PM – 7:30 PM), weekends (9:00 AM – 5:00 PM)
We are looking for team members must be available to cover closing, and weekend shifts as needed.
Apply Today
We're excited to build a dependable, customer‑focused team at The UPS Store. If you're ready to grow your career, provide excellent service, and become an expert in our products and solutions, we look forward to hearing from you
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