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    Systems Administrator - Cleveland, United States - University Hospitals

    University Hospitals
    University Hospitals Cleveland, United States

    3 weeks ago

    Default job background
    Description
    Position Summary

    Primarily responsible for directly addressing server service and support issues impacting end users. Works closely with other IT&S functions to ensure issues are resolved in a timely and successful manner. Performs configuration and installation of enterprise server, storage and backup technologies to support moves, adds, and changes ensuring minimal disruption in service. Provides hands-on assistance with installation, troubleshooting, and diagnostic support.
    Essential Functions
    • Timely responds to escalated Help Desk Trouble Tickets and handles related issues.
    • Performs on-site analysis, diagnosis and resolution of server problems.
    • Monitors and manages server resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
    • Accurately documents instances of server failure, repair, installation, and removal.
    • Oversees and administers an expanding VMWare ESX environment.
    • Installs, configures, tests, maintains and troubleshoots Windows servers, related hardware and software.
    • Collaborates with Desktop Support group, Helpdesk, and internal customers to ensure efficient operation of University Hospitals systems infrastructure.
    • Supports and manages the daily operations of various server technologies such as Windows, Citrix XenApp and Unix.
    • Supports and manages the daily operations of HP storage technologies.
    • Supports and manages the daily operations of an enterprise backup technology - TSM.
    • Participates in on-call service rotation; provides 24 x 7 production support on a rotating basis. Performs occasional night/weekend work as assigned.
    Required For All Jobs
    • Performs other duties as assigned.
    • Complies with all policies and standards.
    • For specific duties and responsibilities, refer to documentation provided by the department during orientation.
    • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
    Qualifications:
    Qualifications

    Education
    • High School Equivalent / GED Required and
    • Bachelor's Degree Preferred
    Work Experience
    • 3+ years experience with computer systems Required and
    • Experience with server hardware, file systems, core computing software, networking, and maintenance Required
    Knowledge, Skills, & Abilities
    • Active Directory and Exchange management knowledge. Required
    • Windows, Citrix XenApp or Unix experience. Required
    • Enterprise server backup experience. Required
    • Detail-oriented and organized, with good analytical and problem solving ability. Required
    • Notable client service, communication, presentation and relationship building skills. Required
    • Ability to function independently and as a team player in a fast-paced environment. Required
    • Must have strong written and verbal communication skills. Required
    • Ability to effectively document processes. Required
    • Self-starter who is inspired by technology, highly organized, and ability to work with minimal supervision. Required
    • Excellent skills with Microsoft Office Suite including Visio and Project Required
    Additional Licenses and Certifications
    • Microsoft (MCP, MCSE), Citrix, Cisco, VMWare, A+ or similar Preferred
    Physical Demands
    • Standing Occasionally
    • Walking Occasionally
    • Sitting Constantly
    • Lifting Rarely 20 lbs
    • Carrying Rarely 20 lbs
    • Pushing Rarely 20 lbs
    • Pulling Rarely 20 lbs
    • Climbing Rarely 20 lbs
    • Balancing Rarely
    • Stooping Rarely
    • Kneeling Rarely
    • Crouching Rarely
    • Crawling Rarely
    • Reaching Rarely
    • Handling Occasionally
    • Grasping Occasionally
    • Feeling Rarely
    • Talking Constantly
    • Hearing Constantly
    • Repetitive Motions Frequently
    • Eye/Hand/Foot Coordination Frequently
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