Wrap-Up Administration Program Manager - Boston, United States - Lockton Companies

Description

At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,

you belong here.
Secondary locations

Philadelphia, Hartford, Washington DC, Blue Bell, Portland, South Norwalk

Business unit

Northeast Series
Schedule

Full-time
Job type

Standard
Workplace

Hybrid
Your Responsibilities

About Lockton Northeast

For the Northeast Series, you'll find our people in the metropolitan areas spanning Washington DC, Philadelphia, New York City, Hartford, Norwalk, Boston, and Portland ME.

With our unmatched work ethic, and an ability to go above and beyond to make a difference for our clients, the Northeast continues to experience double-digit (organic) growth.

We offer a flexible & hybrid work environment that allows our Associates to split their time between in-person and remote.

Position Overview:
The Wrap-Up Administration Program Manager is a critical role in the Northeast Series Construction Practice. The role is focused on managing a portfolio of high-profile project owners and contractors within the Lockton Northeast Series.

The Wrap-Up Administration Program Manager plays a critical role in managing the overall client relationship in conjunction with the SVP-Projects & SDI, Account/Client Executives and Senior Client Managers.

This leader will be directly responsible for assessing our clients project scope, designing pro-forma budget reports based on client information, working with the client service team to set up wrap enrollment procedures as well as supervising a team of day-to-day wrap-up service coordinators.

The Wrap-Up Administration Program Manager will also be responsible for alignment between the Client's business objectives/strategy and the technical expertise brought by the Lockton Northeast Projects team.

This leader also ensures that Lockton Northeast wrap-up resources are deployed efficiently to meet the Client's needs.

A high performing and successful Wrap-Up Administration Program Manager will be a strategic leader, give great advice, help grow our business, deliver project administrative excellence, and provide great customer service.

Responsibilities:
Supports Producers, SVP Projects & SDI, Account Executive or Senior Client Manager on complex Lockton Northeast clients
Maintains strong relationships with key Client contacts.

Works with Producers (where applicable) and service team to coordinate senior-level Client communications ensuring client experience and interfaces are class leading.

At times, be part of the Client service team at point of sale (including travel as necessary).
Conducts training sessions with clients and prospective clients on wrap-up program insurance manuals, project administration and client software outputs.

Owns the service delivery on wrap-up administration for designated clients and their projects including but not limited to program kick-off meetings with carriers and vendors, ensure wrap-up program insurance manuals are agreed, and ensure teams and software are in place to ingest enrolled contractor information.

Responds to Client's inquiries, maintains documentation of communications, existing issues, and issue resolutions
Provides Client service aligned with Lockton Northeast processes and protocols and our overall Client Engagement strategy
Uses understanding of Client's business and financial profile to help Clients and the Lockton team build long-term project profitability, including developing project feasibility studies based on different contractor credit scenarios
Gathers and compiles information for new business opportunities (including RFP's) and contributes to materials for Client presentations and meetings
Mentor and manage the day-to-day duties and responsibilities of wrap-up service coordinators, including onboarding, training, staffing workloads, team procedures and general oversight
Coordinate all Series requests for enhancements to Lockton's Wrap-Up software program
Calculates wrap-administration fees, ensures client acceptance, and resolves accounting issues
Performs other responsibilities and duties as needed
Qualifications

Bachelor's degree in risk management and insurance is preferred, or a business-related program and/or experience is required.
5 plus years of construction wrap-up insurance experience required
Ability to efficiently organize work and manage time to meet deadlines
Exceptional verbal, written, and interpersonal skills, inclusive of knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Willingness and ability to work outside of normal business hours and travel as needed
Legally able to work in the United States and ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Lockton is committed to advancing diversity and inclusion.

We have a dynamic entrepreneurial culture in which our people are empowered to make a difference to better serve client needs.

We are committed to giving back to our communities and we are invested in your success.
We offer acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingorganization
Equal Opportunity Statement

Lockton Companies is proud to provide everyone an equal opportunity to grow and advance.

We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.

At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone.

We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences.

As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.

About Lockton

Lockton is the largest privately held independent insurance brokerage in the world.

Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities.

As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what's right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
How We Will Support You

At Lockton, we empower you to be true to yourself in all that you do.

Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.

Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc.

Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity.

Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.

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