Customer Service Representative - Las Vegas, United States - STS Staffing & Temporary Services, Inc.

Description

Job Description

Job Description

MUST be Bi-Lingual in English and Spanish

Starting at $17hr

Monday-Friday 8:30am-5:00pm (30 min lunch)

Responsible for greeting, welcoming and assisting callers, visitors, customers and sales representatives. The following duties are typical for this classification.

Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and ongoing changing business practices.

Essential Functions and Responsibilities:

• Effectively answer multi queue phone line, forward calls, listen to and answer voicemail and call back customers to assist and offer service resolutions.
• Answer e-mail inquiries within 12 – 24 hours.
• Operate copier/scanning machines.
• Product Knowledge – Learn and Maintains total knowledge Products, Processes, and Procedures.
• Answer inquiries about specific product specifications, pricing, order status and stock availability.
• Up-sell and/or Cross-sell products when appropriate. Inform customer of any promotions to increase order size.
• Enter and/or proof daily orders entered in the ERP system.
• Run daily order acknowledgement process.
• Scan orders, packing slips and bills of lading into the system and attach to electronic order in ERP system.
• Other task or special projects as assigned.
• Additional responsibilities may be included and/or changed based on system enhancements/changes within the current processes and workflow including interdepartmental changes.

Job Qualifications (Knowledge, Skills and Abilities):

• Good interpersonal/communications skills (both written and verbal)
• Ability to work effectively with other departments, customers, and vendors.
• Ability to organize and manage multiple tasks with frequent interruptions.
• Computer literate (Microsoft Word and Excel, Email, Internet, etc.)
• Bi-Lingual in English and Spanish

Education and Training:

• High School diploma or equivalent.
• Minimum two years Call Center or Customer Service experience in a fast-paced environment.
• Sage 100 Mas 90 experience preferred.

Material and Equipment Directly used:
Computer/printer/copier/telephone/scanner.

Working Environment/Physical Activities:

• Approximately 95% of the job function is performed in an office setting, sitting behind a desk performing tasks on a computer.

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