Leasing Specialist - Woodland Hills - WSH Management, Inc.

    WSH Management, Inc.
    WSH Management, Inc. Woodland Hills

    3 hours ago

    Description

    Job Title: Leasing Specialist
    Location: Woodland Hills, CA 91367
    Salary Range: $23.00 - $24.00 Hourly
    Position Type: Full Time
    Job Shift: Day

    Description

    Position Overview

    Responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential apartments.

    What We Offer

    • Pay: $23.00–$24.00 per hour
    • Schedule: Full-time (40 hours per week), Monday–Friday, 8:00 AM–5:00 PM.
    • Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match
    • Time Off: Paid vacation and 15 paid company holidays

    Key Responsibilities

    • Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
    • Immediately record all telephone and in-person visits on appropriate reports.
    • Files own guest cards and maintain according to established procedures.
    • Inspect models and available "market ready", communicate related service needs to Property Manager.
    • Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
    • Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
    • Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
    • Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.
    • Ensure apartment is ready for resident to move-in on agreed date.
    • Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect's needs.
    • Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.
    • Assist in monitoring renewals. Distribute and follow-up on renewal notices.
    • Monitor advertising effectiveness. Gather information about market competition in the area and file.
    • Represent the company in a professional manner at all the times.
    • Accept rental payments and give immediately to Assistant Community Manager.
    • Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
    • Maintain current resident files.
    • Maintain and record daily inspections for the community.
    • Distribute all company or community-issued notices.
    • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
    • Assist management team with other various tasks as required.
    • Consistently implement policies of the community.
    • Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
    • Maintain open communication with Property Manager and Maintenance Supervisor.
    • Contribute to cleanliness and curb appeal of the community on continuing basis.
    • Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.
    • Participate in outreach marketing activities on a regular basis to obtain prospective residents.
    • Advise residents of referral concessions (if permitted).
    • Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
    • Distribute newsletters, pamphlets, flyers, etc.
    • Conduct market surveys and shop competitive communities

    Abilities


    • Demonstrate an ability to support and contribute to community team.

    • Strong command of the English language, including proper grammar, spelling, and sentence structure.

    • Thorough understanding of the English language and ability to communicate effectively with others.

    • Strong writing and proofreading skills.

    • Must possess a positive attitude and the ability to smile under all circumstances.

    • Participate in training in order to comply with new or existing laws.

    • Ability to work a flexible schedule, including evenings and weekends.

    • Neat, clean, professional at all times throughout the workday and/or whenever present at the community.

    • Comply with expectations as demonstrated in the employee handbook.

    • Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem



    Qualifications

    • High School Diploma or equivalent.
    • 2 years relevant experience
    • Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
    • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software


    Compensation details: 23-24 Hourly Wage



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