Client Support Coordinator - High Point, NC
1 day ago
Job description
RUD Fleet is a transportation services company with a mission of supplying solutions to businesses that operate nation-wide vehicle fleets.
We are a fast-growing company, partnered with industry-leaders to support a Fortune 500 level client-base. We are a service-centered, growth-minded company, and we are looking to add key team members.
Working at RUD: We have a fast-paced, positive, and energetic work environment. Our team is focused on providing the best possible support and solutions to one another and to our customers. Our business is expanding, and our team members enjoy the process of growing and improving.
Our team is genuinely excited to create winning solutions for our customers. We are professional, positive, and proactive in our communication style. We love to problem solve for our customers, and to keep them informed on their projects.
RUD Fleet is seeking to hire a Client Support Coordinator to our expanding client services team. This position will coordinate and manage active customer orders and projects, serving as a key communication link between customers and internal teams. The ideal candidate is highly organized, client-focused, and proactive, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. You will have an opportunity for career growth and advancement within this fast-growing transportation solution company. In addition to these functions, this role will promote RUD's values of Growth, Agility, Can-Do, Service, and Ownership.
Role Overview:
- Project coordination and oversight: Monitor, review, and manage project activity and status across active orders.
- Maintain multiple systems and reports, ensuring project information is accurate, current, and aligned across teams.
- Create and deliver project status updates for customers. Identify and communicate any noteworthy factors affecting project progress.
- New order coordination: Track timeframes and deliverables to ensure that customers' expectations are met.
- Communicate customer expectations, priorities, and timelines to other RUD team members.
- Provide timely, professional responses to email requests, ensuring a fast and consistent customer response time.
- Actively manage order status and communication with the goal of providing clarity to customers and visibility to internal team members.
Skills and Traits:
- High degree of comfort with high-volume data and systems.
- Proficient skills in Microsoft Excel & Microsoft Outlook.
- Proficient skills in is a plus.
- Exceptional organizational skills and detail orientation.
- Exceptional verbal and written communication skills.
- Courteous, professional manner, strong customer service skills.
- Motivated, Growth-minded, Positive, Professional, Dedicated, and a Teammate.
- Possesses ownership in getting the job done right.
Job Type: Full-time
Salary: Starting at $24/HR
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- Office administrative: 2 years (Preferred)
- Project coordination: 2 years (Preferred)
- Account management: 2 years (Preferred)
Work Location: In person
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Excel: 2 years (Required)
- Customer service: 2 years (Required)
- Project coordination: 2 years (Required)
Work Location: In person
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