- A great total compensation and benefits package
- Paid Vacation, Leave, and Holidays
- A healthy work/life balance, which may include flexible work schedules, teleworking
- An agency-wide commitment to diversity, equity, inclusion and respect, and leaders who encourage all employees to bring their authentic selves to work
- Access to several state business resource groups including the Rainbow Alliance and Inclusion Network (RAIN); Veteran Employee Resource Group (VERG); Latino Leadership Network (LLN); Blacks United in Leadership and Diversity (BUILD); Disability Inclusion Network (DIN); Washington Immigrant Network (WIN); and Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network (HAPPEN)
- Supported growth and development opportunities; and
- Opportunities to serve your community through meaningful work
- Responsible for preparing estimates for less complex print and mail jobs
- Planning production requirements for all print and mail jobs
- Effectively communicating requirements via job tickets
- Prepare accurate and timely cost estimates
- Processes incoming jobs
- Coordinates with production services/planning
- Serves as the primary point of contact for specific customer accounts
- High school diploma or GED
- Two years of experience providing assistance to customers regarding inquiries, complaints or problems
- Basic knowledge of financial and statistical record-keeping supported by experience or training
- Understand the responsibility of protecting and keeping issues and situations confidential in and out of the office setting
- Have customer service experience regarding inquiries, complaints or problems in print related field
- High school diploma or GED
- Seven years of experience in an offset/digital printing, bindery/mailing facility, three years must include experience in customer service, planning and estimating
- Bachelor's degree in business administration, public administration, law, public health, health administration, or a related field
- Three years of experience in an offset/digital printing, bindery/mailing facility providing customer service, planning and estimating
- Proficient in using Microsoft Office Word, Excel and Outlook
- Must be able to meet and communicate with people in a professional manner
- Must have the ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals
- Ability to communicate clearly (read, write and comprehend the English language)
- Work accurately and pay close attention to details
- Engage effectively with internal and external customers
- Organize and manage time, prioritize workload
- Work a 40-hour work week with periodic overtime
- Interpret a variety of instructions furnished in written, oral, diagram or schedule form
- Must be a full-time dependable person to ensure timeframes and deadlines are met
- Able to learn and understand the language and concepts of our DES DEI culture and commit to being a part of creating and maintaining a diverse, equitable, respectful, and inclusive workplace
- Demonstrate a commitment to growth, learning and self-awareness when provided training and opportunities to participate in improving our work environment
- Participate and behave in a manner that creates trust and builds working relationships, promoting teamwork and collaboration in the work environment
- Demonstrate the understanding that all people are valued; contribute to an equitable, inclusive and respectful environment when working with members of the group, team, organization or community
- Commit to being an active participant in continually evaluating and improving strategies that promote equity and inclusion in our organization
- Strong ability to self-manage by punctual and regular work attendance; making efficient and effective use of time, equipment and resources
- Self-starter who has the ability to learn quickly and seek additional information to be successful
- Exhibits honesty and integrity while treating others with dignity and respect
- A team player who supports the agency by focusing on the vision, mission and goals of both the organization and work unit
- Contributes to the cohesion and productivity of the Agency by forming cooperative and constructive working relationships with all Department of Enterprise Services staff
- Exhibits a strong awareness of customer service and has the ability to be timely and responsive to both internal and external customers, making every effort to go above and beyond satisfying Agency customers
- Supports the Agency through open and honest communications
- A letter of interest, describing how you meet the qualifications for this position as outlined in the job posting
- A current resume, detailing experience, and education; and
- A current list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)
- Background Check Notice: Not applicable for current internal DES employees.
Estimator Planner - Olympia, United States - State of Washington
Description
Estimator Planner(Program Specialist 2)
In-Training Opportunity
Full-Time | Agency Internal - Permanent
Monday - Friday | Flexible Schedule
This job opportunity is exclusively for current DES employees only.
Please note if you are not a DES current employee your application will not be reviewed or considered at this time.
This is an In-Training Position.
The internal candidate will need to complete each phase of this plan in order to progress into the classification and goal class of the Program Specialist 2 (Estimator Planner).
Reach out to the recruiter and request the full In-Training Plan to better understand steps and expectations.
The Estimator Planner will work closely with the manager, customer service representatives, scheduler, bindery & press leads, plant manager, fulfillment lead, finance, print and mail services team as well as other teams within Washington Department of Enterprise Services (DES) to meet the goals of the agency.
This position is responsible for customer care, education, outreach, and full-service account management to include basic estimates based on current estimating standards for potential jobs, and plans production requirements for all estimated jobs.
The incumbent will effectively communicate requirements and potential issues to staff for new and existing customers.This position is both proactive and responsive to changing customer needs, contributing to a culture of serving as a strategic business partner with a strong focus on building new and strengthening existing relationships.
The position will include frequent interruptions which will require the ability to be self-disciplined, able to multi-task, prioritize, and possess good organizational skills.
The mission of DES is to deliver innovative, responsive, cost-effective and integrated solutions and services to meet the diverse needs of our customers so that we can enable government to best serve the people of Washington.
We believe the best way to achieve our mission is with a department workforce that represents the diversity of the citizens we serve.
DES provides centralized leadership in efficiently and cost effectively managing resources necessary to support the delivery of state government services.
The Print and Mail Services includes Consolidated Mail Services, Printing and Imaging, and Productions Services.This position is part of the team that provides a broad range of print and mail services to state, local and tribal government, and qualified non-profit organizations.
Email recruiter:
or and request to have the full job description emailed.
About the Division
The Business Resources Division (BRD) within the Department of Enterprise Services (DES) provides a number of services to state agencies, local governments, and non-profit organizations.
DES provides centralized leadership in efficiently and cost-effectively managing resources necessary to support the delivery of state government services.
The mission of DES is to implement a world-class, customer-focused organization that provides valued products and services to government and state residents.
As a current internal DES employee and depending on your position, you may already be enjoying our benefits Here is an overview of the employee benefits we offered:
The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents.
Estimating/Job Planning
Duration of Training Plan
Program Coordinator to Program Specialist months (May 1, April 30, 2026).
Based on satisfactory completion of the respective steps of this training plan, the incumbent will be promoted to the goal class title of Estimator Planner (Program Specialist 2).
The timelines may be extended by the supervisor to ensure that all topics and matters are covered in each phase.
Training Plan Components:
Program Coordinator to Program Specialist 2 | Phase 1: The in-training plan will focus on the estimating and planning of digital production jobs utilizing the price list and estimating program in Monarch.
Program Coordinator to Program Specialist 2 | Phase 2: The in-training plan will focus on the estimating and planning of envelope and mailing jobs utilizing the price list and estimating program in Monarch.
Program Coordinator to Program Specialist 2 | Phase 3: The in-training plan will focus on the estimating and planning of Press and Bindery utilizing the price list and estimating program in Monarch.
AND
Goal Class - Program Specialist 2 (Monthly Salary | $3, $4,723.00)
AND
AND
AND
Incumbents to this position must possess and demonstrate the following DEI competencies which can be:
Preferred / Desired Qualifications:
Work is generally performed in an indoor office environment. Employees in this position may be exposed to chemical/ink fumes and paper dust. May be exposed to moderate to loud noise in areas of plant.
Work Schedule | Monday - Friday | 8am - 5pm - schedule can be determined upon hire
Customer Interaction | Frequent interactions with customers via in person, through email, or by telephone.
Other | Position will encounter frequent interruptions - must be self-disciplined, able to multi-task, prioritize, and have good organizational skills.
_____
Required Application Documents
Please provide the following documents in order to be considered; failure to do so may result in you not being considered for the position:
_____
Condition of Employment
The Department of Enterprise Services celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.
For questions about this recruitment or to request a reasonable accommodation in the application process, contact Rachel Vaughan at or Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or
Follow DES on LinkedIn, Twitter and Facebook | Subscribe to DES job alerts