- Customer Calls: Interacting with customers via phone or video is a crucial part of the job. Use customer calls to respond to inquiries, troubleshoot issues, and provide solutions via phone and email.
- Document relevant information. For follow up inquiries from corporate / restaurant owners, and also so Operations Team can track and learn from recurrent issues.
- Customer Service: Excellent customer service skills are a must. Patient, empathetic, and focused on meeting customer needs while fairly protecting the company's interests. Ensuring customer satisfaction is the ultimate goal. Should strive to resolve issues effectively and leave customers satisfied with the support they received
- Positive – "can do" attitude with co-workers/management. Good attendance & reliability.
- Must have construction and electrical knowledge
- Professional written Outlook email communication (friendly, concise with correct spelling and grammar)
- Timely reply to all inquiries by phone or email
- Enter parts orders into the company operating system
- Phone skills (friendly, concise, calm)
- General knowledge of electronics/circuits
- General knowledge of construction or building materials
- Schematic
- Troubleshoot
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ClearStaff, Inc. West Chicago, United StatesJob Description · Job DescriptionCustomer Calls: Interacting with customers via phone or video is a crucial part of the job. Use customer calls to respond to inquiries, troubleshoot issues, and provide solutions via phone and email. · Document relevant information. For follow up ...
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Technical Support Service Representative-Construction and Electrical - West Chicago, United States - ClearStaff, Inc.
Description
Job Description
Job DescriptionWe are looking for Technical Support Service Representative to join our team supporting the operation of drive thru windows and air curtains supplied to the largest restaurant chains in the country Temp to hire.
Other Skills:
Must pass Social Verification
Company DescriptionClear Staff INC, an industrial staffing company - We place candidates with the right skill sets to perform their duties, and match every candidate to the right job where they can succeed