Live Ops Support Engineer, Prime Video, Live Playback Operations - Seattle
1 month ago
Job summary
The Live Playback Operations team are seeking a Support Engineer to own the operation and end-to-end monitoring of live events on Prime Video.
A typical day could involve;
Interacting with Prime Video's partners to root cause customer impacting incidents.
Managing ticket queues to ensure issues are addressed quickly, well documented, and tracked for long-term, iterative improvement
Working with developers on development roadmaps and helping set priorities for backlog requests
We cover a wide range of live events; NFL , NBA , MLB , NHL , UCL , EPL , Copa do Brasil , Serie A , Wimbledon .
Benefits
- Aid in the development and testing of operational tools and AI-powered workflows that improve efficiency through automation
- Create and maintain team specific knowledge-base articles and operational and training documentation
Job description
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