Jobs

    Customer Success Manager - Franklin Park, United States - Coolab Foods LLC

    Coolab Foods LLC
    Coolab Foods LLC Franklin Park, United States

    4 weeks ago

    Default job background
    Description

    CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. The ideal candidate will be an enthusiastic self-starter with strong ownership. While we value attitude over experience, a selection of the following would demonstrate the background of the preferred candidate:

    Responsibilities

    • Manage customer's new product initiatives and production needs
    • Create and manage timelines of product trials, onboarding suppliers, production needs
    • Establish solid relationships with customer's key points of contact.
    • Assist with executing customer's requests, including but not limited to:
    • QA documentation
    • Maintaining vendor relations for client's ingredients and packaging
    • Assist Production Manager on maintaining current recipes, product specifications and production processes for each customer
    • Ensure internal onboarding paperwork (recipes, product specifications, production processes etc.) is complete and signed off by the customer.
    • Work with CLF Procurement Team on managing and maintaining accurate item codes for each customer
    • Ensure customer's packaging meets CLF guidelines.
    • Maintain CLF's customer matrix regarding pricing.
    Requirements
    • Degree and/or proven work experience in Business Management, Marketing, Project Management preferred
    • Experience in food manufacturing industry preferred
    • Experience in the CPG industry preferred
    • Proficient in Microsoft Office Tools, particularly Outlook, Excel, and Teams.
    • Excellent oral and written communication skills.
    • Demonstrate outstanding leadership and time management skills.
    • Ability to work under pressure.
    • Ability to meet deadlines efficiently.
    • Ability to pay attention to details.
    • Good organizational and interpersonal skills.
    Salary: Based on Experience, plus bonus

    Benefits: Medical, Dental, Vision Insurances. Life, Disability, and AD&D Insurances. 401K with company match. Holiday and Vacation pay.
  • Coolab Foods LLC

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