- Lead the full lifecycle of sophisticated client engagements from ideation to project scope definition to project management, delivery and presentation to C-suite.
- Handle the overall client relationship building credibility and trust.
- Be responsible for project delivery and leading Associate and Senior Associate team members within the project team.
- Lead all aspects of the design and development of target operating models, compare current and future states and perform gap analyses.
- Identify, analyze and improve upon business processes, including workflow documentation and process maps.
- Design organizational structures and corporate governance frameworks.
- Be responsible for structuring a client project/problem into phases and questions, hypothesis testing, story building and deliverable production.
- Lead problem solving sessions with internal/external clients to develop processes and methodologies that will guide them to the desired future state.
- Developing storyboard, framework for analysis, and formulating overarching narrative.
- Lead the identification and communication of recommendations to clients.
- Oversee the implementation and execution of operational recommendations.
- Developing and drafting client proposals, articulating STG's value proposition.
- Work towards selling client engagements through ongoing relationship and delivery of operational initiatives.
- Work in a collaborative environment with clients and colleagues.
- Challenge the status quo and internal processes to identify opportunities to work more efficiently.
- Lead by strong example, mentor, coach, and potentially line manage Associates and Senior Associates.
- Minimum bachelor's degree: MBA is preferred.
- Certified in Project Management or 3+ years project management experience.
- PMP Certified, pursuing PMP certification or similar certification.
- 5+ years of work experience in operations or operations consulting and experience in the P&C insurance industry.
- Experience in organizational design, target operating model development, process improvement or process mapping.
- Experience leading projects and managing teams of professionals to deliver quality and insightful work to Executive stakeholders.
- Experienced in business storytelling and formulating narratives.
- Ability to develop robust and impactful Client & Executive presentations.
- Excellent written and verbal communication skills.
- Strong analytical abilities and a track record of business success.
- Strong attention to detail and a critical eye in overseeing work of more junior team members.
- Ability to perform well under pressure, on multiple work streams, and with tight deadlines.
- Proficiency in Microsoft Office applications (PowerPoint, Excel, Vizio)
- Willing to travel (typically less than 20%)
- Willingness / ability to work internationally, also not a requirement.
Operations Consulting Manager - Chicago, United States - Aon
Description
Aon is looking for an Operations Consulting Manager
As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Strategy Consulting practice within the Strategy & Technology Group (STG) in Chicago, IL.
Aon STG Strategy Consulting provides advisory services to firms who operate across the insurance landscape, which include many of the most prestigious companies in the Global Property, Casualty, Insurtech, Digital Platforms, and Health and Benefit (re)insurance market. We help our clients to grow, innovate, optimize people, process, technology and data to drive business outcomes. Most meaningfully we help our clients to turn insights into practical actions and into tangible outcomes.
As an Operations Consulting Manager, you will be in a client-facing role working directly with Client Leaders and Aon Leadership to develop solutions to help our clients turn insights into practical actions, and into tangible results. Your role will involve leading consulting teams to deliver business focused initiatives and operational recommendations for our clients through understanding their objectives, addressing their challenges, and developing operationally focused solutions that improve Client's efficiency and efficacy.
Operational consulting focus areas for our clients include program and project management, operating model design, organizational design and governance, process improvement and expense management. In addition to Client delivery, you will be responsible for managing Client relationships and Aon network relationships, coaching, mentoring, and developing the staff, contribute to expanding STG's market presence, and supporting the
growth of our organization.
As an Operations Consulting Manager you will:
You Bring Knowledge and Expertise.
Characteristics of an ideal candidate:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working