Voip Engineer - Olympia, United States - Randstad Digital

Description

Summary:
Must possess a current, active government clearance of Secret or greater .

The VoIP Engineer is responsible for providing the design, installation, operations, maintenance, and sustaining engineering for the assigned telephone systems at various sites operated by our customer, as well as their occupied facilities around the Washington, DC region.

The nominal support requirement for this service is 1st shift,

with on-call at other times

. Additional support may be required during major events based on scheduled customer requirements and may result in 2nd shift, 3rd shift, or on-call support.


Duties and Responsibilities:

Operate, maintain, and perform sustaining engineering for telephone system infrastructure including basic services (operational configuration, engineering and maintenance of analog, digital telephone, and VoIP switching system); and corrective/preventative maintenance of telephone instruments and drops.

Perform installation design, procure, and install new cabling, equipment, and associatedhardware and software to extend and/or enhance existing services.
Provide end-to-end support equipment and services for moves, adds, and changes (MAC). These services include instrument placement, infrastructure, and other required services to provide telephone-related connectivity within, and external to, HCHB.

(Note:

VoIP users will be allowed to move their VoIP instrument to locations with existing VoIP service.)

Provide operator services processing international calls, collect calls, conference calls, otheroperator-assisted calls, provide directory assistance (DA) service (Locator) and maintain current DA information, and log information on billable calls.

The operators shall provide general information in response to public inquiries not requiring referral to External Affairs.

Support existing and future VoIP requirements, including VoIP phones (including physical phones, softphones and Wi-Fi phones), associated call processors, E911 services, and gateway systems.

Supply VoIP services to on-site and off-site customer entities which have supportable LAN services and have been approved by the COTR for VoIP services.

Support the VoIP systems interfaces and provide required programming to facilitate connectivity.


Required Qualifications:
Must possess a current, active government clearance of Secret or greater .
Bachelor's degree in computer science, Engineering, Business Management, or equivalent.
4+ years of experience supporting VOIP and Video Teleconferencing infrastructures
Experience as a remote worker demonstrating time management and self-discipline

Ability to work in a high-pressure environment, meet deadlines, and simultaneously develop, deploy, and coordinate multiple projects, demonstrable by work history.

Excellent interpersonal skills and demonstrated ability to work well in a team environment.
Fluent in the English language, ability to problem solve with a sense of urgency, and the ability to work in a fast-paced environment


Certifications:
CCNA or higher

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