Workflow Coordinator - Phoenix, United States - EPIQ Systems

Description

locations

USA-Phoenix-AZ-3255 East Elwood St, Suite 110
time type

Full time
posted on

Posted 3 Days Ago
job requisition id

R

It's fun to work at a company where people truly believe in what they are doing

Job Description:

A Workflow Coordinator will be providing excellent customer service coordinating the workflow of the department and handling the administrative duties.

A Workflow Coordinator must work with other Coordinators and Supervisors to assure smooth transition between shifts. The role will provide suggestions, be pro-active, and lead and motivate staff to ensure first-rate employee/staff relations. This position is located at an Epiq facility or a client office.

RESPONSIBILITIES
Utilize organizational and communication skills, with a strong attention to detail and a pleasant and professional demeanor, to provide exceptional customer service to those attorneys and staff using the Word Processing Department
Manage and prioritize workflow during shift to meet attorney deadlines
Perform all duties of a Document Specialist when applicable
Coordinate workflow from and to other shifts using the Shift Status email, written instructions and/or verbal communication
Provide exceptional customer service through various forms of communication including work requests, emails, telephone, and messages
Work with Supervisor and Coordinators to maintain, update, and implement department procedures and instructions
Apprise Supervisor of problems or potential problems, including staff performance and/or employee relations
Assist in other Document Processing and Firm projects and functions as needed

REQUIREMENTS
5+ years' experience in a legal document production environment and/or legal secretarial experience
Familiarity with legal terminology and law firm environment required
Advanced knowledge of Document Management Systems (DMS) and Microsoft Office applications (Excel, Outlook, Word, and PowerPoint)
Excellent skills in spelling, grammar, punctuation, sentence structure, and proofreading
Ability to organize and prioritize multiple assignments
Strong initiative required; ability to work independently with minimal direct supervision
Ability to excel under pressure and provide quality work product
Possess strong communication, interpersonal, teamwork and customer service skills
Employees are required to be fully vaccinated from COVID19 as a condition of employment prior to the start date
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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