- Establish customer relationships and follow up with customers, as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Base pay plus bonus
- Paid time off (vacation and sick days)
- Life insurance
- Valuable experience
- Growth potential/Opportunity for advancement within my office
- Customer service skills
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Ability to work in a team environment
- Ability to assess customer needs and conduct effective interviews
- Ability to effectively relate to a customer
- Property Casualty license (must be able to obtain)
- Life and Health license (must be able to obtain)
Front Office - Houston, United States - Staff My Agency
Description
State Farm Agency, located in Houston, TX is currently looking for a talented, caring, professional to join our team as a Front Office / Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.Insurance experience is not required as we will train the right person with the right attitude. Must be able to obtain a Property and Casualty insurance license.
The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.
Responsibilities include but not limited to: