Sr. Service Desk Support Specialist_Onsite - Houston, United States - Prudent Technologies and Consulting

Description

Required Qualification & Skills

• 5-7 years of experience in an IT support engineer role, preferably within an MSP environment.
• Strong understanding of Microsoft Windows operating systems (Windows 10, 11, Server 2019, 2022).
• Working knowledge of Active Directory administration.
• Understanding of Microsoft Azure licensing, configuration and support.
• Experience configuring and managing Fortinet firewalls and security solutions.
• Knowledge of hypervisors and virtual desktop solutions, such as Hyper-V, VMware, Citrix; Understanding of Scale Compute a plus.
• Proven track record of learning new technologies in quick order.
• Excellent troubleshooting and problem-solving skills.
• Strong analytical and critical thinking skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• A willingness to learn and adapt to new technologies.
• Ability to travel to customers in Houston area (mileage & expenses reimbursed) and occasional out-of-town travel for company events.
• Understanding of ITIL framework a plus. Microsoft Windows, Microsoft Modern Workspace, Fortinet, Aruba Scale and other certifications a plus.