CO Senior Analyst Customer Care with Swedish - Denver, United States - 3m

    3m
    3m Denver, United States

    Found in: Lensa US 4 C2 - 1 week ago

    3M background
    Description
    **CO Senior Analyst

    Customer Care with Swedish**WROCLAW, , POL Customer Service R
    Position Description
    Currently 3M Service Center EMEA is looking for the candidates interested in the position:

    CO Senior Analyst - Customer Care with Swedish

    Department:
    Customer Operations


    The goal of the position:
    Provide Excellence in Customer Service to 3M Customers through order management, account management, issue resolution, and essential business communication.

    The person in this position is responsible for customer relationships via telephone and other correspondence, including responding to customer inquiries and difficult complaints.

    Customer Care Senior Analyst will assist customers in solving queries with product & delivery issues in the areas of recalls, returned goods, proof of delivery, and freight claims.

    The employee's main responsibilities include ensuring high-quality complaint handling, complying with accepted quality and quantity standards as well as ensuring efficient customer service.

    This person is responsible for the comprehensive handling of customer complaint submissions.

    We are looking for someone who is open to contact with internal clients and demonstrates high skills in building relations with customers.


    Responsibilities:

    • Customer Service support in the customer care process
    • Responding to customer contact via defined channels
    • Liaise with the business on customer relationship management via Salesforce functionalities
    • Responsible for monitoring work queues for new requests
    • Responsible for completing assigned tasks within SLA targets
    • Ensuring efficient customer complaint service
    • Identify opportunities to improve data quality & reduce cycle time
    • May include coordination of various activities relevant for processes, including responding to general business and process related questions or issues
    • May include training and deployment support pre and/or post-go-live
    • Responsible for escalation of issues if needed
    • Continuous improvement of processes
    • Positively contributes to and supports team efforts and objectives
    • Other activities delegated by direct supervisor
    • Act according to 3M regulation and policies

    Requirements:

    • Bachelor's degree or higher from an accredited university
    • 2-3 years of equivalent work experience in Customer-Facing
    B2B experience nice to have, Complaints Handling, Customer Issue Resolution, Operations, Customer Service
    * **Fluent in English

    and Swedish*** Previous experience working with SAP (especially OTC module)/ SalesForce

    • Experience of supply chain and logistics is nice to have
    • Previous experience working within a customer-facing in B2B environment/customer issue resolution/complaints
    preferred

    • Strong problem-solving skills, ownership
    • Organizational skills are key in the fast-paced customer environment
    • Ability to manage change including quickly adapting to new systems and processes.
    • Detailed oriented and enjoys working with a customer
    • Proactive attitude to the duties entrusted
    • Collaborative Team player
    • Analytical skills

    Our offer:

    • Attractive compensation
    • Private medical care
    • Life insurance
    • Retirement scheme
    • Multisport card
    • Opportunity to work globally as part of an international organization
    • Work in a dynamic, respectful, inclusive, and friendly environment with an open-door policy
    • A Unique organizational culture focused on collaboration and problem solving
    • Professional training and onboarding package

    Apply
    now
    Experience Level Non-Production Salaried

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