- Lead distribution operations across warehouse, account support/customer service, purchasing, and inventory control
- Establish and track KPIs including order accuracy, response time, fill rate, on-time delivery, inventory turns, and backlog
- Drive cross-functional alignment between Sales, Customer Service, Purchasing, Warehouse, IT, and Finance
- Lead the Account Support team handling order entry, quotes, returns, and issue resolution
- Improve service metrics: order accuracy, response time, backlog reduction, and customer satisfaction
- Standardize workflows and service-level expectations
- Optimize ERP performance (Infor SX.e / CloudSuite preferred)
- Leverage system data to identify bottlenecks and improve operational visibility
- Improve reporting, dashboarding, and KPI tracking
- Develop and document SOPs across customer service and warehouse functions
- Partner with IT to enhance system utilization and workflow automation
- Use ERP data to improve fulfillment performance and inventory accuracy
- Lead purchasing strategy to ensure product availability and cost control
- Develop supplier relationships, negotiate pricing and rebate programs
- Inventory Management
- Bachelor's degree in Business, Operations Management, Supply Chain, or related field
- 7+ years of experience in industrial distribution operations
- 5+ years in an operations leadership role
- Strong ERP experience (Infor SX.e / CloudSuite highly preferred)
- Proven experience leading customer service/account support teams within distribution
- Experience managing purchasing, inventory control, and warehouse operations
- Demonstrated success implementing KPIs and operational process improvements
- Strong analytical, leadership, and cross-functional communication skills
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Distribution Operations Manager - Rocky Hill - Employment Solutions of New York, Inc.
Description
We are partnering with an established automation solutions company to hire a hands-on Operations Manager of Distribution to lead day-to-day operational performance across customer service (account support), ERP optimization, purchasing/procurement, inventory control, and warehouse operations.
This is a distribution-focused operations role with a strong emphasis on customer service optimization and ERP process improvement.
This leader will drive KPI accountability, operational efficiency, and continuous improvement across the distribution business.
Responsibilities:
Operations Leadership & Strategy
Customer Service / Account Support Optimization (High Priority)
ERP & Process Improvement
Qualifications
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Operations Manager
Only for registered members Rocky Hill
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Operations Manager
Only for registered members Rocky Hill, CT
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Operations Manager
Full time Only for registered members Connecticut, United States
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Operations Manager
Full time Only for registered members Connecticut, United States
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Operations Manager
Full time Only for registered members Connecticut, United States
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Distribution Operations Manager
Only for registered members Rocky Hill
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Operations Manager
Full time Only for registered members Rocky Hill
-
Operations Manager
Only for registered members Rocky Hill, CT
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Operations Manager
Only for registered members Glastonbury
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Operations Manager
Only for registered members Glastonbury
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Operations Manager
Only for registered members Glastonbury, CT
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Operations Manager
Only for registered members Glastonbury
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Remote Operations Manager
Only for registered members Connecticut
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Manager, Wastewater Operations
Only for registered members Connecticut
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Lead Manager Operations
Only for registered members Connecticut
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Rental Operations Manager
Only for registered members Connecticut
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Operations Managers
Only for registered members Glastonbury, CT
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Operations Manager
Full time Only for registered members Newington
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Operations Manager
Full time Only for registered members Glastonbury
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Operations Manager
Full time Only for registered members Naugatuck