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    Lube Technician/Senior Lube Technician - Waukee, United States - LOF Xpress™ Oil Change

    LOF Xpress™ Oil Change
    LOF Xpress™ Oil Change Waukee, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    About Us:

    LOF-XpressTM Oil Change is a local, family-owned business that has been serving Ames, Ankeny, Waukee and the surrounding communities for over 10 years. We strive to deliver Fast, Friendly & Honest service to every single customer. We are committed to integrity, focused on quality, and have a passion for customer service.

    If you want to be part of our fast-paced, motivated team, LOF-Xpress would like to speak with you.

    What to Expect:

    • A fun, fast-paced environment.
    • Competitive wages and opportunities for advancement.
    • A commitment to continuous learning, coaching, and development.

    Requirements

    Job Responsibilities:

    • Create a welcoming experience for each customer by greeting each individual
    • Work at a fast pace to meet speed expectations for LOF Xpress Services
    • Tailor each guest experience based on the customer's preference. Follow cues given by the customer to discern the needed approach
    • Be knowledgeable on the services available at LOF Xpress and explain options clearly to customers
    • Promote team work and a professional environment for co-workers, vendors and customers
    • Communicate proactively and effectively with customers and co-workers through speech and writing
    • Be willing to cross train and work in other areas as needed
    • Maintain the facilities by assisting clean-up tasks between assigned vehicles and at the end of shifts
    • Dress professionally, according to LOF Xpress policy and standards
    • Maintain organization of tools and devices throughout the facility
    • Assist with exterior maintenance of the facility to promote guest and team safety
    • Become knowledgeable on LOF Xpress technology and be able to execute tasks using such technology
    • Able to cashier and operate the point of sale system when needed
    • Work a varied work schedule based on customer demand and store hours
    • Work quickly, efficiently, and safely to deliver quality service to our customers
    • Follow all safety procedures as described in the handbook and safety manuals and other postings
    • Proven ability to complete tasks independently and with little supervision
    • Report to all shifts on time when scheduled
    • Follow procedures accurately and with attention to detail and understand how to appropriately prioritize tasks
    • Display proficiency in sales and service reviews
    • Training requirement include all Team Member proficiencies as well as understanding mechanical aspects of warranties, choosing a training path: People Leadership, Trainer, or Technical Subject Matter Expert
    • Serve as a trainer for new team members
    • Proven ability to problem-solve and critically think through issues that may arise during the service of a customer vehicle
    • Be cross-trained and willing to work in all store positions.
    • Be able to handle and deescalate customer complaints and warranties
    • Other duties as assigned

    Job Requirements:

    • Preferred experience includes at least 6-12 months in an automotive technician or lube technician role for the Senior Technician position or 2-6 months for the Technician position
    • Familiarity with technology and word processing
    • Education - High school diploma preferred.
    • At least 18 years of age

    A current, valid drivers license is required.

    Physical Demands and Work Environment:

    • Extended periods of time standing on hard surfaces, such as concrete floors
    • Exposure to loud noises and fumes
    • Exposure to outdoor conditions such as heat, cold, rain, and snow
    • Frequent need to push, pull, climb (stairs, step stools, ladders), bend at the knees and waist, twist at the waist, turn head-neck-shoulders; raise and hold arms overhead, grasp and hold tools and other items with your hands
    • Ability to lift and move work-related items up to 50 pounds

    Benefits

    • Competitive pay commensurate with experience/qualifications between $16-20 per Hour
    • Competitive Benefits
      • Medical, Dental, and Vision after a waiting period
      • Paid Time Off
      • 401(k) Retirement
    • Comprehensive on-the-job training is provided for all departments/levels
    • Ability to use facilities to work on personal vehicles and purchase available automotive parts at cost through Arnold Motor Supply
    • A development culture with a focus on promoting from within
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