IT Business Analyst - Novi, United States - Vaco

Description

Essential Functions:

• Capture, validate, and refine business requirements for system design and development.
• Perform business analysis tasks for project initiatives including proposing solutions, defining and documenting specifications, testing, and assisting in implementation efforts.
• Coordinate with stakeholders to ensure validated/verified execution of features.
• Develop and maintain artifacts that support successful software application deployments, such as test plans/scripts, acceptance criteria, user-oriented documentation, etc.
• Analyze and troubleshoot software bugs, customizations, invalid configurations, reports, and interfaces.
• Interface between Core IT, application development teams, and business stakeholders.
• Provide training and consultation to system users.
• Lead cross-functional teams and act as project coordinator on smaller efforts to address business or system issues.
• Develop enterprise reports for supported applications.
• Responsible for understanding and developing system documentation covering items such as customizations, interfaces, reports, and end user training materials.
• Work directly with business users and technical staff providing functional and technical support.

Minimum Job Qualifications:

• Bachelor's degree and 5 plus years related experience and/or training; or equivalent combination of education and experience.
• Experience working in Education Technology space preferred, but not required

Qualifications:

• Excellent customer service and follow-up skills with both internal and external customers.
• Capable of working with frequent interruptions and changing priorities.
• Proficient time management, organizational skills and ability to meet established deadlines.
• Must have excellent communication skills due to extensive interaction with end users, business management and other support and service areas.
• Knowledge of both functional and technical aspects of the system is required (roughly 70/30 functional to technical).
• Ability to manage multiple priorities in a dynamic environment.
• Thorough understanding of software development life cycles, development processes, and quality assurance roles within a project.
• Ability to operate with little instruction on day to day work and general instructions on new assignments.
• Creative problem-solving skills. Ability to think "out of the box" and apply nontraditional solutions to challenging issues.
• Manage internal customer relationships and set expectations, while managing risk and scope.
• Ability to write reports, test plans and scripts, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Knowledge of general office practices, procedures, and equipment; extreme professionalism and communication skills; ability to prioritize tasks and work independently; strong organizational and interpersonal communication skills; and experience interacting with senior level management.
• Experience creating and documenting work processes and procedures.
• MS PRojcet, Azure DevOps,