Collections Specialist - Gainesville, United States - Viva USA, Inc.

Description

Title: Collections Specialist - Onsite

Description:

Collector play a vital role in order for us to meet our monthly goal. To succeed in this role, collections specialists need to have a range of skills and competencies that enable them to communicate, negotiate, analyze, and resolve issues with payers and patients.

Attention to detail.

Good communication skills.

Listening skills.

Document accounts with detail.

Critical thinking.

Be able to read an explanation of benefits (EOB).

Analytical skills are crucial for a collections specialist.

Need to be able to use various tools and systems.

Problem solving skills. They have to face and overcome various challenges and difficulties in their work.

Customer service skills. Maintain positive and long-term relationships with customers and payers.

Time management skills.

Attendance needs to be good.

Nature of Work: Focused on Collections of patient accounts - patients using LVAD (Left Ventricular Assist Device), filing claims, reviewing EOBs (Explanation of Benefits) from Insurance companies with patient over the phone, taking numerous telephone calls per day that drop into queue, using proper Codes to bill

Skills Needed: Good Listening, good communication, fine attention to detail, good telephone skills, good customer service, good time-management skills, good analytical skills, good problem solving skills

Is part of Team with Monthly goal to bring-in Cash Collections (they do not handle cash directly) - the goal is 13 million to 16 million monthly in collections

Will provide training on the systems used - LVAD Driveline, Dyson, & Patient CoVent - No need to come with experience in these systems

Experience Needed: 3 to 5 years is preferred but not needed, however candidate should come with mid-level range of experience versus no experience

Experience in: AR/Collections, Billing/Collections, Medicaid and Medicare Collections background, Accounting background

Education: A minimum of a H.S. Diploma or GED is a must-have

Note :

5 Days Onsite

Hours: 8:30AM to 5:00PM

Room for OT on weekends when needed