Customer Support Specialist - Charleston - Paradigm

    Paradigm
    Paradigm Charleston

    2 days ago

    $50,000 - $100,000 (USD) per year *
    Description

    Job Description

    We are seeking a Customer Support Specialist to join our team. The successful candidate will provide exceptional customer service to clients via phone and email, troubleshoot and resolve customer inquiries and issues in a timely manner, maintain accurate records of customer interactions and transactions, collaborate with other team members to ensure customer satisfaction, continuously update knowledge of products and services to better assist customers, utilize problem-solving skills to address complex customer concerns, and be a positive representative of the company, exuding professionalism and empathy in all interactions.

    • Provide exceptional customer service to clients via phone and email
    • Troubleshoot and resolve customer inquiries and issues in a timely manner
    • Maintain accurate records of customer interactions and transactions
    • Collaborate with other team members to ensure customer satisfaction
    • Continuously update knowledge of products and services to better assist customers
    • Be a positive representative of the company, exuding professionalism and empathy in all interactions

    Requirements:

    • Customer service experience
    • Problem-solving skills
    • Excellent communication skills
    • Able to work in a fast-paced environment

    Bonus:

    • 100% paid PPO Medical, dental & vision
    • 401k match
    • PTO
    • Home office budget

    * This salary range is an estimation made by beBee
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