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    • Service Department Manager - Lynnwood - Absco Solutions

    Absco Solutions
    Absco Solutions Lynnwood

    2 weeks ago

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    Description

    Absco Solutions is a premier facility vulnerability expert in fire life-safety, and security integration for multi-site and campus environments.

    About Us

    We strive for excellence every day and judge ourselves on our customer's success. Our reputation is based on outcomes, not intent.

    Our Culture

    We build respectful and transparent relationships with each other and work to improve the service of each team member, our clients, and the company.

    Job Description

    The Service Manager role is a leadership position focused on performance and accountability for our Service Department.

    This role involves providing oversight and management to field operations and support companywide strategic initiatives.

    You will be responsible for communication between the Service Department and all other internal and external stakeholders.

    This role can be based out of our Everett, Lynnwood or Fife office.

    Key Responsibilities

    • Create, delivery and track new and renewal service sales estimates for customers to address scope and price for:
    • Service contracts/agreements, service repairs, inspection deficiency repairs, subscriptions, licensing, monitoring or any other sales resulting from service items that fall under any of Absco Solutions service offerings.
    • Collaborate with the operations team to prompt responses to service scheduling, execution of service calls, execution of awarded service estimates, execution of service contracts, and fire alarm inspections (quarterly and annually)
    • Record, communicate, track all open service tickets and ensure timely customer follow up, service scheduling, service ticket completion, and submit for invoicing.
    • Track performance of department initiatives and manage service technicians and operations support specialists assigned specifically to the service department.
    • Oversee all central station monitoring and UL2050 accounts.
    • Provide monthly reports to the Absco Solution's Goal Management Team regarding new service sales volume and total revenue billed.
    • Meet with current and future service customers to provide a consultative approach to determine long-term service needs.
    • Track service items to ensure appropriate coordination with subcontractors, employee reimbursements, materials and labor.
    • Work with Absco Solutions' Accounts Receivable to ensure all closed service tickets and inspections are billed monthly.
    • Attend and participate in required meetings and provide reports to Absco Solutions Goal Management Team on forecasted service sales plan and previous service performance.

    Required Skills:

    • Two or more years' experience in business development or sales in fire/life safety and security systems.
    • Three or more years' experience with low voltage electrical High School diploma/GED required One or more years' Service or Project Management experience Budgeting and business analysis experience to provide reporting and financial presentations Travel as necessary to support the business Ability to pass background and possess a valid driver's license and clean driving record, pursuant to Absco Solutions' driver insurability requirements Current or former EL06 and / or NICET II certification preferred Knowledge of proper installation and capabilities of low voltage security and fire/life safety systems preferred Proficient with MS Office suite Solid virtual and in-person presentation skills Ability to negotiate and track sales leads to closure Construction industry knowledge a plus.

    We offer competitive compensation commensurate with experience and skill-level.

    Base rate for this role is $60-80K with monthly and quarterly commissions and incentives Comprehensive benefits package to include medical, dental, vision, LTD, Life, and company matching retirement plan Company-paid time off (PTO) Company-sponsored training/certifications NICET, L&I, CEU, & factory training Company-provided laptop and phone; a vehicle may be provided, depending on business needs Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status, or any other characteristic protected by law.

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