Taxpayer Services Specialist I - Frankfort, United States - Kentucky Personnel Cabinet

Description

Advertisement Closes 5/19/2024 (8:00 PM EDT Taxpayer Services Specialist I Pay Grade12 Salary $35, - $53, Annually Employment Type EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | HR/WK Hiring Agency Finance & Administration Cabinet | Department of Revenue Location 501 High Street
Frankfort, KY 40601 USA Description Are you interested in being part of a team that is dedicated in serving the people and business owners acrossthe Commonwealth in helping educate and bring them into compliance with Kentucky state tax laws? If so, thisis your opportunity to work for the Kentucky Department of Revenue.

The Office of Registration & Operations has an opening for a Taxpayer Service Specialist I in the Division ofRegistration, Business Registration Branch, Registration and Compliance Section 3. We are seeking a highlymotivated individual to provide clear communication and negotiation skills with taxpayers and theirrepresentative over the phone and occasionally in person to resolve tax matters.

As a Taxpayer Service Specialist I for the Commonwealth of Kentucky, you will receive the direction and thetraining needed to successfully review tax returns and resolve problems for taxpayers.

Responsibilities include, but are not limited to:

Confers directly with taxpayers that call, walk in, or write to a central office or taxpayer service center to answer any questions, complaints, or to explain adjustments or outstanding tax liabilities or delinquencies related to laws governing any one or all of the state taxes administered by the Department ofRevenue.

Addresses situations and makes decisions on how to resolve the taxpayer's concerns as well as the Commonwealth's concerns about case resolution and coordinates the resolution of the inquiries, questions, orcomplaints with all divisions within the department.

Assists taxpayers in computing and paying tax liabilities, preparing, paying, and filing timely and/or delinquent returns for one or all state taxes administered by the Department of Revenue.

Records notes proficiently and accurately into agency computers systems during telephone conversations.

Moves between computer screens to find information quickly to answer taxpayers' questions.

Ensures the safety and confidentiality of taxpayer information, data, and records.

Remains up to date on tax laws, policies, and regulations by regularly attending in-house and outside seminars, training sessions, and educational opportunities.

Additional / Supplemental information:

Required to successfully complete a background investigation including an FBI criminal history record check (fingerprint check).

Required to comply with all tax laws.

Mostly at a desk using a computer and telephone.

Some travel for training and education.

We offer opportunities for flexible work schedules.

Minimum Requirements EDUCATION: Graduate of a college or university with a bachelor's degree.
EXPERIENCE, TRAINING, OR SKILLS: NONE
Substitute EDUCATION for EXPERIENCE: NONE
Substitute EXPERIENCE for EDUCATION: Experience in tax preparation, tax administration, the examination of tax records, property appraisal, accounting, business administration, collections, or a related field will substitute for the required education on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.
SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE Working Conditions Duties are generally performed in an office setting. May require travel with occasional overnight stays within the Commonwealth of Kentucky. Probationary Period This job has an initial and promotional probationary period of 6 months, except as provided in KRS