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Economy

    Customer Experience Team Leader - Economy, United States - Damco Spain SL

    Damco Spain SL
    Damco Spain SL Economy, United States

    3 weeks ago

    Default job background
    Description
    Position Summary

    As 4PL Supervisor, you are responsible for the operational management of the assigned customer(s) and act as the supervisor for the provider of this .

    You take responsibility for organizing the efficient and correct execution of customer service and related tasks, as well as for the continuous exploration and evaluation of operational improvement opportunities.

    Areas of Responsibility
    Operational Responsibility

    Ensure client's SLA (Service Level Agreement) is followed and properly executed as well as build, maintain and develop effective and efficient operational set-ups and procedures.

    Report any deviation to the agreed process or on-going issues that can affect the operation.
    Follow and maintain the control of the invoicing process both accuracy and timeliness.
    Continuously strive to keep system timely and properly updated, improve data quality, service levels and productivity.
    Generate operational reports requested by client (reports related exclusively to the operation).

    Supervise that client's internal users are duly informed about shipment status throughout the process and make sure that all necessary procedures/tasks are carried out timely and correctly, securing a reliable and timely shipment process and delivery of the agreed services.

    Leadership Responsibility

    Conduct weekly operational reviews internally to ensure that any on-going issues are discussed and resolved to the benefits of all parties.

    Organise Customer Services tasks within the team, couch and appraise team members.
    To promote an environment of Effective Communication, Constant improvement and live our values.
    Coordinate holiday/leave for the employees.
    Support the team in any escalation or inconvenience that may arise in the operation.
    Skills & Qualifications
    Generic Characteristics – Personal Characteristics
    Result oriented, self-driven.
    Highly motivated with sense of urgency.
    Good communication skills.
    Execution focus.
    Leadership capabilities
    Ability to engage others in supporting operation and customer services growth.
    Leadership skills.
    Ability to form and motivate a team.
    Functional Characteristics
    Knowledge of the freight forwarding business.
    Good at planning, evaluation and execution
    Positive, proactive and persistent.
    Planning and execution capabilities
    Building relationships with Customers, Suppliers, Governments, Communities
    Experience
    At least 4 years in operations or customer services management experience in International Transportation, Logistics, or Freight Forwarding.
    Language and studies needed in position
    Bachelor's Degree in international commerce, Administration, Economy, Engineering Careers or related areas
    Post graduate studies (optional)
    English and Spanish proficiency read and speaks fluently (100%) required
    #LI-SL1
    #LI-Hybrid

    Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

    Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

    We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
    We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

    .

    #J-18808-Ljbffr
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