Outbound Teleservice Representatives - Omaha, United States - Physicians Mutual Insurance Company

Description

Part-Time Outbound Teleservice Representatives

Regular hours: 3:30-8:00 PM Monday-Thursday

Training Hours: 3:00-8:00 PM Monday-Thursday (first month)

$17.30/hour (Paid training)

$500 Hiring Bonus *for eligible employees after 90 days of employment

Training Class Begins May 20, 2024

Physicians Mutual is seeking positive, customer-focused Teleservice Representatives to place calls to current customers to assist them with questions regarding coverage, claim status, policy changes, and explain products and services available.

Job Qualifications:

• High school diploma or its equivalent is required
• Direct customer service experience is preferred
• Ability to learn and retain working knowledge of Company products, insurance related procedures, and terminology
• Ability to use the PC while talking to customers using excellent communication skills
• An enthusiastic approach to customer service
• Ability to probe, assess customer needs and appropriately resolve issues
• Advanced problem-solving skills and ability to handle customer issues at a high level of complexity

Physicians Mutual offers the following:

• Excellent compensation with bonus potential
• College Assistance Program
• Free on-site parking
• Employee training programs
• Paid vacations and paid holidays
• Paid Wellness time
• On-site insurance education
• Fitness Facility

About us:
Health. Life. Retirement. The Physicians Mutual family empowers people from all walks of life to enjoy the financial security they deserve. That's what Insurance for all of us is about.

The Physicians Mutual family includes Physicians Mutual, Physicians Life and Physicians Select Insurance Companies.

The family of companies provide health, life and retirement products, including Medicare Supplement, dental, life and supplemental health insurance, coverage for funeral pre-planning along with pet insurance for dogs and cats.

Since our start in 1902, our dedication to delivering on our promise has helped make us one of the nation's leading health and life insurance providers.

We consistently maintain some of the highest financial strength ratings in the nation from independent insurance analysts, including A.M. Best Company and Weiss Ratings, ensuring we'll be there for our policyowners and our employees far into the future.

But the achievement we're most proud of? We have a 95% customer approval rating - a true sign of a company dedicated to embodying its vision.