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    Customer Service Representative - Nashville, United States - Ferguson Enterprises

    Ferguson Enterprises
    Ferguson Enterprises Nashville, United States

    5 days ago

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    Description

    Job Posting:


    Ferguson is North America's leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets.

    Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry's most extensive portfolio of products.

    From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers' complex projects simple, successful, and sustainable.


    Ferguson is currently looking for the right individual to fill an immediate need for a Customer Service Representative to join our Concierge team The Concierge Customer Service Representative conducts a range of diverse administrative and staff functions.

    General areas of responsibility include reception, mailroom services, sales agent support, conference management, administrative support services, and secretarial services to organization.


    Responsibilities:
    Receive inbound phone calls and dispatch calls to the appropriate department

    Resolve customer problems and refers problems to appropriate department when appropriate

    Perform other routine administrative activities per the organization's established procedures which may include answering phones, taking messages, distributing mail, filing, or maintaining office supplies or other inventory

    Collect, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases

    Respond to, or redirect routine inquiries from external/internal sources about the organization, it's activities, or processes so callers/visitors are answered promptly and accurately

    Participate in meetings and communicate any concerns to management

    Make sure to follow all policies, rules, regulations, and procedures

    Perform other duties or functions as requested by management


    Qualifications:
    Strong written and verbal communication skills with ability to communicate across all levels of the organization

    Ability to handle a fast-paced call center environment

    Be well organized, detailed, and have time-management skills

    Display a high level of integrity and professionalism

    Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel


    Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings.

    Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more

    • Pay Range:
    • $ $19.
    04
  • Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
  • This role is Bonus or Incentive Plan eligible.
  • The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR A), which prohibits discrimination against qualified individuals on the basis of disability.
    • Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

    Equal Employment Opportunity and Reasonable Accommodation Information )


    Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

    As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers' complex projects simple, successful and sustainable.

    The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

    Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (


    NYSE:
    FERG) and London Stock Exchange (


    LSE:
    FERG).

    With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.

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