Team Lead - Woodbridge, United States - Metropolitan Healthcare Services Inc.

Description

Job Description

Duties and Responsibilities:

• Is familiar with all aspects of operations for which the team lead is responsible.
• If necessary, can fill in for any position or perform any service required by that location.
• Promotes a teamwork philosophy through leading by example.
• Leads the work group in delivering high levels of guest service.
• Assists with administering a time and attendance system, including building work schedules, assigning employees, notifying employees of any changes, and monitoring employee attendance.
• Assists with training, re-training and development of employees.
• Provides feedback, reinforcement, or coaching to employees through continual or periodically.
• Keeps records that are current, accurate, and accessible.
• Models appropriate dress, grooming, and performance.
• When possible, resolves conflicts between employees, escalating to higher levels when appropriate.
• Maintains confidentiality.
• Remains composed under pressure and maintains control in all situations.
• Maintains safe, clean and neat work environment by following standards and procedures.
• Maintains strict confidentiality related to work information (in accordance with HIPAA).
• Performs other duties as required.

Qualification and Requirements:

High School diploma or equivalent, or equivalent experience.

• May require a have a valid driver's license with no restrictions and present a safe driving record.
• Must be able to work legally in the United States.
• Must pass background and drug screenings.
• Previous experience in one or more of the areas in which the team lead will supervise.
• Able to speak, read, and write English fluently.
• Required to meet immunization or health screening requirements.
• Ability to work under pressure.
• Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
• Passion for customer service and attention to detail.

Physical Requirements:

• Regularly required to stand, walk, sit, use hands, talk, see, and hear.
• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.
• Must be able to push and pull (on wheelchair) 100 to 350 pounds, frequently over considerable distances.
• Ability to work flexible schedules and extended hours is sometimes required.