Full-Time Customer Support Agent - Beloit - AccuLynx

    AccuLynx
    AccuLynx Beloit

    1 day ago

    Full time
    Description

    Customer Support Agent

    AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software product in this multi-billion dollar industry.

    AccuLynx is looking for a Full-Time Customer Support Agent to join us in our Beloit, WI office A Customer Support Agent will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer Support Agents can put themselves in their customers' shoes and advocate for them when necessary. Problem-solving also comes naturally to Customer Support Agents. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The end goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

    What You Will Do:

    • Manage large amounts of incoming calls, identifying needs and assisting customers with the use of our industry leading web-based application
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, updating ticket-tracking system with call details
    • Escalate trouble tickets to the correct department for resolution
    • Build sustainable relationships with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Meet personal/customer service team KPI targets and call handling quotas
    • Follow communication procedures, guidelines and policies
    • Perform other related duties as assigned

    Your Qualifications:

    • High school degree or Associates degree in IT related field (preferred)
    • 1-3 years of prior customer support experience and strong customer orientation
    • Excellent verbal and written communication skills; must be able to communicate effectively with end users with a variety of levels of technological knowledge
    • Technology must be a passion
    • Ability to prioritize and manage time effectively; taking both calls and chats from customers while documenting
    • Must be able to sit for extended periods of time

    Why We Love AccuLynx:

    AccuLynx's success as the #1 business management software for roofing contractors over the past 17 years is thanks to us investing in our employees, maintaining company values and focusing on a strong company culture. Our positive work environment has allowed us to retain employees that have been with us since our company's inception and has provided the solid groundwork for us to develop an industry-leading product while exceeding our customer's expectations. Because of our commitment to our company values and culture, we were recently officially recognized as a Great Place to Work Certified organization, with 90% of our employees naming AccuLynx as a great place to work.

    We're proud to regularly be recognized for software, product and company culture achievements. Our team's shared belief in AccuLynx's mission promotes a culture of collaboration, innovation and fun. We have built a benefits program to match the strength of our team. This program includes:

    • Attractive compensation packages
    • Flexible paid time off - 3 weeks off in your first year
    • Competitive health coverage (medical, dental, vision)
    • Free snacks and drinks
    • 401K matching and safe harbor contributions

    Position is based in Beloit, WI only, and full-time remote work is not an option at this time. Applicants must be able to work legally within the United States, and we currently do not offer H1B Visa sponsorship. Please, no 3rd party inquiries.

    AccuLynx is an Equal Opportunity Employer committed to inclusion and employing a diverse workforce. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.


  • Work in company

    Full-Time Customer Support Agent

    Only for registered members

    · Working for AccuLynx: · AccuLynx is a fast-growing SaaS provider of CRM/project management software for roofing contractors. With more than 10 years in the business and impressive year-over-year revenue growth, we have quickly established ourselves as the leading software prod ...

    Beloit, WI Full time

    4 days ago

  • Work in company

    Full-Time Customer Support Agent

    Only for registered members

    +We are looking for a · Full-Time Customer Support Agent to join our team. · The best Customer Support Agents are genuinely excited to help customers. They're patient, empathetic and passionately communicative. They love to talk. · +- High school degree or Associates degree in I ...

    Beloit, WI Full time

    1 month ago

  • Work in company

    Customer Support Agent I

    Only for registered members

    At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-te ...

    Janesville $32,000 - $52,000 (USD) per year

    1 day ago

  • Work in company

    Mortgage Loan Processor

    Only for registered members

    The Mortgage Loan Processor role involves reviewing mortgage loan applications for accuracy and completeness. Key responsibilities include verifying borrower information, ordering appraisals, preparing loan disclosures, communicating with members and stakeholders throughout the l ...

    Beloit

    1 month ago

  • Work in company

    Mortgage Loan Processor

    Only for registered members

    · Key Responsibilities · Review mortgage loan applications submitted through Blend and entered into Byte Loan Origination System (LOS) for accuracy and completeness. · Verify borrower information, including income, assets, employment, liabilities, and credit reports, ensuring pr ...

    Beloit $23 - $26 (USD)

    3 days ago

  • Work in company

    Remote Licensed Life Insurance Agent

    Only for registered members

    We're redefining how agents build their book of business. · We already hold a life insurance license and want a system that actually supports your income goals, · this is the place. · Current life insurance license · Professional phone presence · A drive to grow within a proven s ...

    Beloit, Wisconsin

    1 month ago

  • Work in company

    Remote Licensed Life Insurance Agent

    Only for registered members

    Join a company that respects your time, your talent, and your income. · Current life insurance license · ...

    Beloit, Wisconsin

    1 month ago

  • Work in company

    Verizon Sales Consultant

    Cellular Sales

    Cellular Sales · Join a thriving environment with Cellular Sales, where you can grow your job into a career. We provide benefits, development, and a culture that values diversity and inclusion. · We're Verizon's premier retail partner, operating nearly 800 stores across 40 states ...

    Beloit $55,000 - $105,000 (USD) per year

    5 days ago

  • Work in company

    Mortgage Loan Processor

    Only for registered members

    · Key Responsibilities · Review mortgage loan applications submitted through Blend and entered into Byte Loan Origination System (LOS) for accuracy and completeness. · Verify borrower information, including income, assets, employment, liabilities, and credit reports, ensuring pr ...

    Beloit, WI, WI $45,000 - $80,000 (USD) per year

    3 days ago

  • Work in company

    Remote Licensed Life Insurance Agent

    Only for registered members

    Redefine how you build your book of business. · 100% remote role · No cold calls - warm leads only · Modern, automated sales tools · ...

    Beloit, Wisconsin

    1 month ago

  • Work in company

    Environmental Services Technician

    Only for registered members

    Beloit Memorial Hospital seeks an Environmental Services Technician to maintain a safe and clean environment for patients. The role involves daily cleaning tasks, disinfecting patient rooms and public areas using hospital-approved agents and equipment. · ...

    Beloit

    3 weeks ago

  • Work in company

    Mortgage Loan Processor

    Only for registered members

    · Description · Key Responsibilities · Review mortgage loan applications submitted through Blend and entered into Byte Loan Origination System (LOS) for accuracy and completeness. · Verify borrower information, including income, assets, employment, liabilities, and credit report ...

    Beloit, WI $45,000 - $80,000 (USD) per year

    4 days ago

  • Work in company

    Sanitation Tech

    Only for registered members

    Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Pr ...

    Beloit $38,000 - $65,000 (USD) per year

    1 day ago

  • Work in company

    Sanitation Tech

    Only for registered members

    Since 1869, we've connected people through food they love. We're proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell's brand, as well as Cape Cod, Chunky, Goldfish, Kettle Brand, Lance, Late July, Pacific Foods, Pepperidge Farm, Pr ...

    Beloit $38,000 - $65,000 (USD) per year

    1 day ago

  • Work in company

    Design Engineering Manager

    Only for registered members

    We are seeking a dynamic, innovative, and experienced Permanent Design Engineering Manager to join our thriving manufacturing team. · Overseeing the design and development of our manufacturing systems, ensuring they meet the highest quality and safety standards. · Managing and le ...

    Beloit

    1 month ago

  • Work in company

    Design Engineering Manager

    Only for registered members

    We are seeking a dynamic, innovative, and experienced Permanent Design Engineering Manager to join our thriving manufacturing team. This position offers a unique opportunity to oversee and manage all aspects of our design engineering department. · ...

    Beloit

    1 month ago

  • Work in company

    Design Engineering Manager

    Only for registered members

    We are seeking a dynamic, innovative, and experienced Permanent Design Engineering Manager to join our thriving manufacturing team.From conceptualization to implementation, you will be at the forefront of our operations, bringing your expertise in ERP, Weld and Large Assembly to ...

    Beloit

    1 month ago

  • Work in company

    Transportation Security Officer

    Airport Security

    Transportation Security Officer (TSO) – No Experience Required · Airport Security Careers · Role Overview · TSA is accepting applications for Transportation Security Officers (TSOs) at airports across the United States. This is the job most travelers already know as TSA Agent, Ai ...

    Beloit $45,760 - $66,541 (USD) per year

    1 week ago

  • Work in company

    Design Engineer

    Only for registered members

    This Design Engineer role involves complex design concepts related to pressure vessels and corresponding structural components. You will develop 3D solid models, detailed drawings, and technical specifications for cargo tank motor vehicles serving the bulk liquid transportation i ...

    Beloit

    1 month ago

  • Work in company

    Mechanical Quality Control Engineer

    Only for registered members

    +Job summary · The Mechanical Quality Control Engineer is responsible for overseeing and executing quality assurance and quality control activities for all mechanical systems on a hyperscale data center construction project.+Serve as the primary field representative for mechanica ...

    New Albany

    1 month ago

  • Work in company

    Connectivity Quality Control Engineer

    Only for registered members

    The Connectivity Quality Control Engineer (CQCE) is responsible for executing and overseeing quality assurance and quality control activities for connectivity, structured cabling, fiber optic, and low-voltage systems on a hyperscale data center construction project. · Serve as th ...

    New Albany

    1 month ago

Jobs
>
Beloit