- Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
- Ascertain callers' needs through open-ended questions.
- Describe room accommodations and all amenities.
- Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
- Access guest history records to best service guests; maintain accurate information in guest history files.
- Resolve guest complaints, ensuring guest satisfaction.
- Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
- Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
- Present folio to guest and resolve any disputed charges.
- Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
- Perform additional duties, as assigned.
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Guest Services Agent
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Beach Holidays, LLC Myrtle Beach, United StatesJob Description · Job DescriptionCoral Beach Resort Guest Services Clerks and Reservations Agents 2nd Shift · $17.75 per hour · Coral Beach Resort is hiring Guest Services Clerks and Reservations Agents - $17.75 per hour. To be part of our team, you should enjoy providing excelle ...
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Beach Holidays, LLC Myrtle Beach, United StatesCoral Beach Resort Guest Services Clerks and Reservations Agents 2nd Shift · $17.75 per hour · Coral Beach Resort is hiring Guest Services Clerks and Reservations Agents - $17.75 per hour. To be part of our team, you should enjoy providing excellent customer service and working ...
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Beach Holidays, LLC Myrtle Beach, United StatesJob Description · Job DescriptionSea Crest Resort Second Shift Guest Services Clerks and Reservations Agents · $ per hour · Sea Crest Resort is hiring second shift Guest Services Clerks and Reservations Agents at $17.75 per hour. To be part of our team, you should enjoy providing ...
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AVISTA RENTALS LLC Myrtle Beach, United StatesRelief Auditor/PM Guest Services Agent - Grande Shores Resort · ** up to $16/hr · Job description - Front desk agents welcome all guests upon theirarrival with a smiling face and friendly attitude. The night auditor will completenormal front desk duties such as; answering phon ...
Guest Service Agent - Myrtle Beach, United States - Kingston Resorts
Description
The Kingston Resorts is a 145 acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20 minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.
Responsibilities
This is a full-time position working at the Hilton Resort, Myrtle Beach Flexible schedule is required, including weekends and holidays. We offer PTO, Health Benefit Plans, 401(k) & Company Match, Life Insurance, Maternity/Paternity Leave, Educational Assistance, Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more
EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace
