General Manager - Palm Springs, CA

Join the team that makes vacation dreams for guests come to life while building an empowering career for themselves with a worldwide leader in vacation ownership · We are in search of a General Manager who is a talented, experienced leader responsible for the operational manageme ...

Job description

Join the team that makes vacation dreams for guests come to life while building an empowering career for themselves with a worldwide leader in vacation ownership

We are in search of a General Manager who is a talented, experienced leader responsible for the operational management, outstanding service scores, team culture, and profitability of the resort, and works in partnership with the resort's internal ownership's Homeowners Association(s).

The salary for this role is between $92,500-$100,000 based on experience.

Responsibilities include:

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Direct the leaders of the front office, housekeeping, maintenance, security and recreation.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Owner relations
• Commitment and dedication to our people first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Works closely with developer, homeowners' association, project management and in-house sales and marketing leadership.

Why do Team Members Like Working for us?

• Enjoy exceptional benefits, including comprehensive health care options starting day 1, a Travel Discounts Program with hotel rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Flexible PTO plan for managers and above that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones.
• Benefit from a company culture that values work-life balance and family-friend
• Comprehensive 401(k) program with company match contributions to help secure your financial future.
• Exclusive employee stock purchase program, allowing you to invest in your future while benefiting from company growth.
• Additionally, a range of exclusive perks is available to enhance your overall employee experience and well-being.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role optimally, you must possess the following minimum qualifications and experience:

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• 3-5 years of related experience.
• 4+ years of management or supervisory experience.
• Bachelor's Degree or college Degree preferred.
• Plus project management experience is preferred.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Direct the leaders of the front office, housekeeping, maintenance, security and recreation.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Owner relations
• Commitment and dedication to our people first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.

• Works closely with developer, homeowners' association, project management and in-house sales and marketing leadership.

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.

• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• 3-5 years of related experience.
• 4+ years of management or supervisory experience.
• Bachelor's Degree or college Degree preferred.
• Plus project management experience is preferred.