Collections Servicing Representative - Irving, United States - Johnson Service Group

Description

Job Description

Job Description

JSG is seeking a Collections Servicing Representative in Irving, Texas.
Duration- 3months+

Job Summary

• Resolving delinquency on automobile loans,
• Negotiating payment arrangements.
• May skip trace to locate customer or unit and may recommend reviewing accounts for repossession.
• Auto-dialer calling environment but may be in a queue-based environment.
• Structured team setting with shared and individual goals.

Description % of Time Spent
45%-

• Handles inbound/outbound collection calls in a professional manner.
• Reviews open accounts for collection efforts.
• Maintains good customer relations with borrowers, and effectively solves problems in an effort to resolve account delinquency and prevent losses.
• Collects customer payments in accordance with payment due dates.
• Provides timely follow-up on payment arrangements.
• Follows and maintains policies and procedures in all aspects of the position. Escalates calls as required.

45% -

• Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
• Maintain and update customer demographic and employment information on a regular basis.
• Meet or exceed performance goals as assigned by management

5%-

• Send all applicable statutory notices where applicable

5%-

• Perform other assignments and duties as directed by supervisor

Knowledge, Skills & Abilities

• Fluent English required; Fluent Spanish preferred
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret graphs.
• Proficient in Microsoft Office Suite

** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company DescriptionOur people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.

We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG

We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

Company Description

Our people and culture make JSG a great place to work. We are all about growing and investing in our staff. JSG's mission is to empower people, help our clients reach their goals, and hire motivated individuals.\r
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We offer medical, dental, vision, life insurance options, paid time off, sick time, 401(k), weekly pay, and more.\r
\r
Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with 40 years of experience investing in people and companies. We are always looking for great people to join our team—we want to see your success here at JSG\r
\r
We can be found locally in more than 30 offices throughout the United States and Canada. JSG continues to work diligently to offer our clients and candidates world-class service and diversified offerings to fit their evolving needs.\r
\r
Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.