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    Systems Engineer II, Infrastructure - Tempe, United States - iT1

    iT1
    iT1 Tempe, United States

    4 weeks ago

    Default job background
    Description


    iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated Systems Engineer II with a focus in Infrastructure to join our NOC team.

    iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work" in Arizona for the past 11 years.

    This is a testament to the great team and culture we have here at iT1

    The Systems Engineer II is responsible for both internal and external facing responsibilities.

    In this position, you will be a part of our managed services team acting as a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1's customers, network troubleshooting, system administration, among other duties.

    You will ensure all assigned tasks are being completed in adherence to iT1 standards.

    Requirements

    Supports, monitors, tests, and troubleshoots hardware and software-related issues
    Research, resolve, and respond to internal and client issues within scope of the NOC team's responsibilities in a timely manner
    Intermediate level of network troubleshooting and configuration (Meraki, Cisco, VPN tunnel creation, etc.)
    Intermediate level of troubleshooting Windows-based systems, i.e., Windows 10, file servers and Windows Server platforms
    Intermediate level of troubleshooting in Azure i.e., server, storage, and networking, active directory services
    Supporting O365 office productivity software i.e., Outlook, SharePoint, Teams, etc
    Provide internal IT support for sales and operations staff to include basic computer troubleshooting, phone, and email support
    Advanced level of active directory management
    Maintain and develop required diagrams, documentation, and procedures of Internal/Client environments
    Update and maintain IT asset management records
    Be a point of escalation for technical support issues

    Qualifications

    5-7 years of network support experience
    5-7 years of previous infrastructure support experience
    5-7 years of O365 support experience
    Bachelor's Degree in Computer Science/Technology (preferred)
    Established track record in IT technologies (Linux/Windows Servers, Active Directory, Data Center and Client/Server Application Support)

    Preferred Skills

    Microsoft Certifications or experience
    Experience with monitoring platforms and tools
    Experience with using and/or modifying JSON scripts
    Experience interacting with external customers
    Excellent customer service and interpersonal skills
    Good documentation skills
    Ability to accurately follow written technical work instructions
    Able to work in a structured environment
    Strong organization, time management, and prioritizing skills

    Preferred Certifications


    CCNA

    CCNP
    Azure Administrator

    Physical Demands May Include

    Sit at a computer for 8 hours per day
    Keyboarding for 8 hours per day
    Speaking (communicating information to clients/coworkers)

    Job Location

    Remote


    Available Shifts:
    Sun-Thurs 8:00pm-4:30am AZ

    Sun-Thurs 2:00pm-10:30pm AZ

    Tues-Sat 8:00pm-4:30pm AZ

    Tues-Sat 2:00pm-10:30pm AZ

    Benefits

    Insurance:
    Health Insurance, Vision, Dental, and Life Insurance

    Leave and Holidays:
    Paid Vacation, Paid Holidays
    Retirement: 401K Plan with company match (eligible after 1 year of employment)
    In-house fitness center
    iT1 is an equal opportunity employer. Employment decisions are made without regard to race, religion, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law

    #J-18808-Ljbffr
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