Desktop Support Analyst - Florida, United States - Strategic Staffing Solutions

Description

Title: Enterprise Desktop Analyst

Location: Tampa, FL (onsite)

Duration: 12-month contract

Recommend, implement and support the corporate-wide desktop infrastructure and related systems. This position delivers information technology solutions in support of business processes and creates change in support of strategic technology goals while ensuring uninterrupted service of existing systems through problem resolution and central management in a client/server environment.

Enterprise Analyst I

PRIMARY DUTIES AND RESPONSIBILITIES

• Maintain and administer existing Enterprise Desktop Technology Domain (EDTD) hardware & software. (35% of duties)
• Participate in projects to implement EDTD technologies. (30% of duties)
• Provide subject matter technical assistance, knowledge transfer and mentoring to other IT Staff and other technology users for the EDTD throughout. (15% of duties)
• Evaluate, recommend new or improved methods, tools or systems for the EDTD and integrate future technology solutions into the EDTD throughout. (10% of duties)
• Actively steer business unit process analysis and technology decisions by providing consultation on enterprise desktop applications, technology and implementation approaches. (10% of duties).

Education:

• Required: High School Diploma or Equivalent.
• Preferred: Bachelor's degree in a computer-related field

Related Experience:

• Required: Six (6) years of demonstrated technical experience in supporting or administering relevant technology (e.g. Microsoft Windows, MSOffice, Active Directory) in a medium size corporate environment is required.
• A college degree may be considered in lieu of 4 years comparable related experience.
• Enterprise level certification (e.g.: Microsoft Modern Desktop Administrator, Microsoft End-Point Manager Administrator, Microsoft Orchestrator, Microsoft Enterprise Desktop Administrator) may be considered in lieu of experience or education requirements.

Required:

Working knowledge and ability to support and administer two or more of the following Advanced Enterprise Technology Components:

• 3rd level IT escalation support including networking, group policy, security
• Workstation Administration (e.g. Microsoft Active Directory, Group Policy, BeyondTrust Power Broker)
• Microsoft Desktop technology products (e.g. Windows 10 and higher, MSOffice, MS Project)
• System Center Configuration Manager or other Windows imaging and software deployment technologies
• Software package development and associated tools (e.g. AdminStudio, Orca)
• PowerShell expertise
• Apple Desktop technology products (e.g. OS X, iOS, Office for Mac)
• JAMF Casper Suite, or other Apple imaging and software deployment technologies
• Mobile computing (e.g. Mobile devices, Microsoft Direct Access,
• Service Management infrastructure components
• Inventory, CMDB Management (SQL, pc lifecycle management