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Macon

    csr (hvac) - Macon, United States - Classified

    Classified
    Classified Macon, United States

    3 weeks ago

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    Description

    Job DescriptionJob Description

    Position: HVAC Customer Service Rep

    Location: Macon, GA

    Responsibilities:

    1. Dispatch Services: Efficiently schedule and dispatch HVAC technicians to service calls, ensuring timely response and resolution for customers.
    2. Coordination: Communicate effectively with technicians, customers, and other team members to ensure smooth workflow and optimal service delivery.
    3. Prioritization: Assess and prioritize service requests based on urgency, customer needs, and technician availability.
    4. Customer Service: Provide exceptional customer service by addressing inquiries, providing updates on service calls, and ensuring customer satisfaction.
    5. Documentation: Maintain accurate records of service calls, technician activities, and customer interactions in our dispatching system.
    6. Problem Resolution: Collaborate with technicians to troubleshoot and resolve issues that may arise during service calls.
    7. Team Collaboration: Work closely with other departments to streamline communication and enhance overall operational efficiency.

    Requirements:

    • Strong organizational and multitasking abilities.
    • Excellent communication skills, both verbal and written.
    • Ability to remain calm and focused in a fast-paced environment.
    • Exceptional problem-solving skills and attention to detail.
    • Need to be available M-F 8-5 or 9-6 Occasional Saturdays in the Summer Months.
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