No more applications are being accepted for this job
- Verifying customer information in a line with current compliance standards
- Taking inbound calls from the Insurance and Service queues to assist customers with auto insurance coverage stands compliance
- Communicating with customers about their insurance information or issues with accounts, through outbound calls, email, text, and chat
- Documenting all interactions or transactions within the servicing system.
- Providing support of device issues relating to insurance, code information, and basic troubleshooting
- Inputting customer's insurance information into servicing system in an accurate and timely manner
- Managing assigned list of accounts to ensure compliance; advising what is needed in order to have insurance compliant with companies requirements according to the lease stipulations
- Conducting follow-up calls with customers and insurance company agents as needed to resolve issues and obtain needed information
- Obtaining details about accident information from the customer or an insurance agent and relaying information to the appropriate department
- Completing administrative duties as required
experience Customer Service
qualifications- A working knowledge of automobile insurance and terminology
- High School Diploma or GED
- Ability to operate and use a computer to perform all functions of the position, including document management software, web-based applications, and use of Microsoft Office Suite including Word, Excel, and Outlook
- Ability to type 30 words per minute using a keyboard
- Ability to use a multi-line phone system
- Excellent customer service
- A working knowledge of automobile insurance and terminology
Insurance Servicing Representative - Montoursville, United States - Spherion
Description
We are hiring for an Insurance Servicing Representative in Montoursville. This person interacts with customers to provide telephone support, as well as support customers alternative modes of communication, regarding automobile insurance polices to ensure compliance with companies minimum coverage requirements.
Apply today at
key responsibilities