Voice Analyst - Raleigh, United States - Vaco

Vaco Raleigh, United States

2 weeks ago

Description

Vaco is seeking a Voice Analyst to join our 24/7/365 Network Operations Center. The Voice Analyst is responsible for provisioning and maintaining VoIP related products and serve as an escalation point of technical support for our client's national voice services platform. The Voice Analyst team is responsible for the remote support, installation, and upkeep of our POTS, TDM, and VoIP services.

Our Voice Analysts are responsible for maintaining active communication with our customers, on-site technicians, carrier service providers, and work directly with our Technical Support Engineers and VoIP Engineers to support and troubleshoot our voice platforms. Analysts ensure all tickets and jobs are handled quickly and accurately from start to finish. This is a fully remote position.

Must be able to train on 1st shift Monday-Friday from 9am-5pm, EST. After training, the following shift is available in Eastern Standard Time:

9am-5pm, EST Monday-Friday

Principal Duties and Responsibilities:

Serve as a primary escalation path for field agents with VoIP related dispatches and trouble tickets
Monitor network devices, interfaces, and trouble tickets, providing continuous monitoring for problems impacting our customers voice services using our client's custom V-Select Portal
Troubleshoot issues with Velocity's voice services and update call paths
Contact carriers and vendors to open new trouble tickets, schedule dispatches and stay up to date on existing trouble tickets
Receive incoming calls and respond to emails regarding service troubles or call path changes
Respond to customers in an expeditious and professional manner
Coordinate proper installation and configuration of voice service components
Other duties and responsibilities, as assigned

Knowledge, Skills and Abilities Required:

6+ months experience implementing, troubleshooting, and maintaining VoIP systems
Ability to multitask, working quickly and accurately
Work well in a team-oriented environment, successfully completing individual tasks
Demonstrated knowledge with telephone networks - POTS, VoIP, and TDM
Basic familiarity with telephony standards and protocols - H.323, MGCP, ISDN, SIP, RTP
Basic familiarity with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
Ability to hear ordinary conversations and phone communications
Able to work at least one weekend day each week

Qualifications, Experience and Education:
Required - Previous relevant technology experience (1-year)
Preferred - Associate degree in technology or equivalent experience (2-years)

Preferred - Demonstrated technical, leadership, and communication skills
Preferred - Experience in hospitality or service provider networks
Preferred - Industry relevant technical training and certifications

Network Engineer III

1 week ago

First Citizens Bancshares, Inc. Raleigh, United States

Provides technical support for the Banks data or voice network infrastructure. Installs, maintains, and configures network hardware and software. Resolves technical issues reported by users or system alerts. Responsible for network components, asset Network Engineer, Engineer, Te ...
Network Engineer III

1 week ago

First Citizens Bank Raleigh, United States

Overview: · Provides technical support for the Banks data or voice network infrastructure. Installs, maintains, and configures network hardware and software. Resolves technical issues reported by users or system alerts. Responsible for network components, asset inventory, and ca ...
Information Technology Support Analyst

1 week ago

Vector Consulting, Inc Raleigh, United States

Our government client is looking for an experienced IT Support Analyst on a 12+ months renewable contract role in Raleigh, NC. · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Level Agreements set forth ...
Staff Financial Analyst

4 days ago

Applied Research Associates (ARA) Raleigh, United States

Applied Research Associates (ARA), Inc. has an immediate need for a Financial Analyst with a broad set of skills and experience who is proactive, adaptable and deadline driven to join our Integrated Missions Systems (IMS) sector located in Raleigh, NC. The IMS Financial Planning ...
IT Support Analyst

1 week ago

Vector Consulting, Inc Raleigh, United States

Our government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Level Agreements set fo ...
IT Support Analyst

6 days ago

Vector Consulting, Inc Raleigh, United States

Our government client is looking for an experienced IT Support Analyst on a 9+ months renewable contract role in Raleigh, NC. · # of positions: 2 · Position: IT Support Analyst · Job Description: · Provide customer support across counties listed in accordance with Service Lev ...
Service Desk Technician

2 weeks ago

Crescens Raleigh, United States

Job Title: ServiceDesk Technician · Location: Raleigh NC · Duration: 12 months · *****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed. · Job Description; ...
Marketing - Product Marketing Analyst

3 days ago

TruLab, Inc. Raleigh, United States

TruLab, Inc. is an RTP-based mobile technology company that provides biosample tracking and management solutions for clinical trials. TruLab's mission is to eliminate loss of samples provided for research by patients. The TruLab solution empowers drug developers to track biosampl ...
Marketing Analyst

2 weeks ago

TruLab, Inc. Raleigh, United States

TruLab, Inc. is an RTP-based mobile technology company that provides biosample tracking and management solutions for clinical trials. TruLab's mission is to eliminate loss of samples provided for research by patients. The TruLab solution empowers drug developers to track biosampl ...
Staff Program Control Analyst

2 weeks ago

ARA Raleigh, United States

ARA's Software Enterprise Division (SED) in Raleigh, NC is a looking for a Program Control Analyst with demonstrated experience working with project managers (PM) and principal investigators to perform budget analysis, cost projections, material estimates, and person-hour estimat ...
Staff Financial Analyst

2 weeks ago

ARA Raleigh, United States

Applied Research Associates (ARA), Inc. has an immediate need for a Financial Analyst with a broad set of skills and experience who is proactive, adaptable and deadline driven to join our Integrated Missions Systems (IMS) sector located in Raleigh, NC. The IMS Financial Planning ...
Staff Financial Analyst

2 weeks ago

Applied Research Associates Raleigh, United States

**Description** · Applied Research Associates (ARA), Inc. has an immediate need for a Financial Analyst with a broad set of skills and experience who is proactive, adaptable and deadline driven to join our Integrated Missions Systems (IMS) sector located in Raleigh, NC. The IMS ...
Staff Program Control Analyst

1 week ago

ARA Raleigh, United States

ARA's Software Enterprise Division (SED) in Raleigh, NC is a looking for a Program Control Analyst with demonstrated experience working with project managers (PM) and principal investigators to perform budget analysis, cost projections, material estimates, and person-hour estimat ...
Full Spectrum GEOINT Analysts

2 weeks ago

Cyntel Technologies, LLC Raleigh, United States

Cyntel Technologies is currently seeking Full Spectrum GEOINT Analysts at Ft Liberty, NC. · Clearance – Active TS/SCI security clearance · Qualifications based upon skill level: · Senior Full Spectrum GEOINT (FSG): · • Shall perform advanced level imagery and imagery derived MASI ...
Staff Program Control Analyst

1 week ago

ARA Raleigh, United States

ARA's Software Enterprise Division (SED) in Raleigh, NC is a looking for a Program Control Analyst with demonstrated experience working with project managers (PM) and principal investigators to perform budget analysis, cost projections, material estimates, and person-hour estimat ...
Lead Customer Experience Program Analyst

2 weeks ago

Citrix Systems Inc Raleigh, United States

Better work begins at ShareFile ShareFile is a place where you can stretch, grow, and make an impact every day. We move fast here, thrive in gray zones, and are committed to putting the customer first. We value the whole you - your ideas, your inspirations, your aspirations, your ...
Marketing Communications Specialist

15 hours ago

Eaton Raleigh, United States

Eaton's ARS division is currently seeking a Marketing Communications Specialist. This role offers a hybrid schedule and can be based out of Raleigh, NC or Charlotte, NC. · The expected annual salary range for this role is $80,000- $117,000 a year. · Please note the salary infor ...
Product Support Analyst

1 day ago

Bandwidth Raleigh, United States

Apply Now Product Support Analyst (Messaging) at Bandwidth · Raleigh, NC · Who We Are: · Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed ...
Staff Financial Analyst

3 weeks ago

Applied Research Associates Raleigh, United States

**Description** · Applied Research Associates (ARA), Inc. has an immediate need for a Financial Analyst with a broad set of skills and experience who is proactive, adaptable and deadline driven to join our Integrated Missions Systems (IMS) sector located in Raleigh, NC. The IMS F ...
Service Desk Technician

3 weeks ago

Cynet Systems Raleigh, United States

Job Description: The client Service Desk is the 247x365 single point of contact for customer-submitted incidents and service requests. · Service Desk Technicians provide consultation, elevated support, and advanced instruction to users of hardware, software, operating systems, t ...