Maitre d' - East Hampton, United States - LDV at The Maidstone

Description

Job Description

Job DescriptionThe Maître D' is responsible for supervising the host staff, welcoming guests and assigning tables to them, taking reservations, ensuring the restaurant is efficiently booked and that guests are satisfied.


JOB RESPONSIBILITIES:

• Manage Host team
• Orchestrate strategic seating plans
• Understand grid configuration and optimization
• Exude and instill exemplary Hospitality standards at all times
• Identify guests in relations to their needs, regularity, and time of dinning, food and drink choice, seat preference etc.
• Identify all regulars and VIP customers
• Review all names in reservations and ensure special occasions Birthday / Anniversary etc.
• Be the liaison with head of reservations to maximize daily bookings
• Identify inefficiencies in booking sheets and to develop solutions to the problems
• Work closely with local concierges and other agents to increase bookings
• Communicate with the duty manager continuously to update the dynamics of the reservations, delays, cancellations in order to avoid unnecessary table chasing or rigid return time policy
• Train all reception members according to the training manual and update the training manual as it needed
• Complete daily logbook, daily reports and other tasks as assigned by General Manager
• Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
• Performs other related activities as assigned by Management

What We Offer You:

• Competitive Salary
• Paid Time Off
• Medical/Dental/Vision Coverage
• Voluntary Disability and Life Insurance
• Pre-tax Commuter Benefits
• Career Advancement Opportunities

JOB REQUIREMENTS:

• 23 years experience as a Maître D' of a fine dining or similar caliber concept
• High School Diploma or GED is preferred, but not required

Physical/Special Requirements:

• Ability to lift 50+ pounds often.
• Ability to bend, stoop, stand and perform extensive walking for 810 hours a day
• Mobility and manual dexterity appropriate to staff the Line Cook position

Work Environment:

• Able to withstand fluctuations in temperature within work environment, from high heat to below freezing
• Ability to perform essential job functions under pressure, maintain professionalism when working under stress

LDV is a boutique hospitality group that creates authentic and unique restaurant and cocktail bar experiences across the country, both independently and for iconic hotels, inspired by La Dolce Vita, "The Good Life." The mission of LDV is to channel our passion for genuine hospitality into creating charming restaurant and bar experiences.

Through our F&B offerings, we bring La Dolce Vita, "The Good Life," to our guests by curating an ambiance of effortless elegance.

These experiences elevate and define a true sense of place for our hotel partners. We achieve this with our team of extraordinary people, culinary integrity,

We are an Equal Opportunity Employer and a Drug-Free Workplace.


Acknowledgment

LH Employment Services and its Managed Companies is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind.

LH Employment Services is committed to the principle of equal employment opportunity for all employees and to providing employees
with a work environment free of discrimination and harassment. All employment decisions made by LH Employment Services are based on
business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where we
operate. LH Employment Services will not tolerate discrimination or harassment based on any of these characteristics.