Financial Service Associate - Palmyra, ME

***Hourly rate includes a $3.00 shift premium for front line member contact. Base rate is $ $20.66 plus $3.00 shift premium. · About the Role · Ancorum Credit Union is seeking friendly, motivated individuals who enjoy working with people, are eager to learn, and are excited about ...

Job description

***Hourly rate includes a $3.00 shift premium for front line member contact. Base rate is $ $20.66 plus $3.00 shift premium.

About the Role

Ancorum Credit Union is seeking friendly, motivated individuals who enjoy working with people, are eager to learn, and are excited about career growth. No prior experience is needed—paid training is provided

As a Financial Service Associate, your responsible for providing a broad variety of financial services related to operations, consumer and business accounts, and loans. Incumbent is responsible for helping meet sales and growth objectives. Resolve member inquiries and challenging account issues with solution-based approaches. Performs additional branch duties.

Key Responsibilities

• Research and provide solutions to member issues.
• Process financial transactions and maintain member accounts.
• Open new accounts, evaluate account and loan requests, and assist with investment services.
• Provide financial guidance and recommend appropriate products and services.
• Make outbound member contacts to support credit union growth objectives.
• Ensure compliance with policies, regulations, and confidentiality requirements.
• Maintain accurate records and assist with other duties as needed.

What We Are Looking For

• Positive, friendly, and professional attitude.
• Strong attention to detail, dependability, and willingness to learn.
• Excellent communication and customer service skills.
• Basic math and computer proficiency.
• Reliable transportation and consistent attendance.

Work Schedule & Benefits

• General Business Hours: Monday–Friday (8:30 AM – 7:00 PM), Saturday (8:30 AM – 3:00 PM). Closed Sundays.
• Location-Specific Hours: Monday–Friday (8:30 AM – 7:00 PM), Saturday (9:00 AM – 3:00 PM).
• Rotating Saturday schedule.
• Closed on Memorial Day, Independence Day, Thanksgiving, and Christmas.
• Open most holidays (double pay for worked holidays).
• Full-time position with benefits.

Why Join Us?

Ancorum Credit Union is committed to the well-being of our employees and members. We offer a supportive, team-oriented environment where learning and professional growth are encouraged.

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from all backgrounds.

Special Note

This is a brand new location scheduled to open this June 2026. Prior to opening you will be expected to work in a variety of our locations for training and to gain experience.

Essential Job Responsbilites

1. Ensure efficient and accurate execution of front-line teller operations, including transaction processing and new account services.
2. Proactively identifying members' needs and successfully cross-sell products and services that support their financial well-being.
3. Accurately prepare and open new accounts and subaccounts, ensuring all required documentation is collected and members are onboard with appropriate products.
4. Process account and loan applications in compliance with credit union policies and regulatory requirements, including all necessary verifications.
5. Assist members with a wide range of account-related requests, including ownership changes, account updates, and service enrollments.
6. Perform basic loan functions, including entering loan applications and discussing general rate and term information.
7. Support the balancing, posting, troubleshooting, and auditing of ATMs, Interactive Teller Machines (ITMs), and cash recyclers.
8. Independently locate and utilize available resources to resolve common member issues effectively.

9. Refer complex or non-standard transactions to supervisory staff for further assistance.

10. Adapt positively to organizational changes and perform additional tasks as needed or assigned.

PERFORMANCE EXPECTATIONS of a FINANCIAL SERVICE ASSOCIATE:

1. Ensure confidentiality and preservation of member records, transactions, and company assets.

2. Ensure all activity complies with applicable policies and regulations.

3. Be depended upon to perform all duties as scheduled, accurately and efficiently.

4. Foster and maintain effective collaborative relations within the department and with other departments.

5. Represent the credit union in a positive and professional manner to the members, other credit unions, industry affiliates, the community, and all media channels including social media.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must be able to speak and hear distinctly. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The employee is required to stand, sit and walk; sometimes to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds.

About this Job Description

The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Job descriptions are not intended, nor do they create an employment contract and are subject to change at any time to accommodate business necessity. The Credit Union maintains its status as an at-will employer where applicable. In support of Five County CU's goals employees may perform other duties as assigned and all employees are expected to:

• Exemplify our CORE Values
• Promote teamwork and collaboration
• Provide our members with the highest quality service