Onsite Community Manager - Reno, United States - Associa

Description

Job DescriptionAssocia Sierra North is currently looking for Onsite Community Managers to join our team in Reno, Nevada.

As an Onsite Community Association Manager, you will work closely with our clients and homeowners, vendors, and partner with other Associa departments.

To be successful in this role you will need great customer service skills and the ability to work on multiple projects.

Delivering unsurpassed association management services to communities since 1979, Associa leads the industry operating more than 180 branch offices across North America and employing 10,000 team members dedicated to serving nearly five million residents who are part of the Associa family.

To learn more go to do we offer?Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more.

We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Essential Duties and Responsibilities:
Attend board meetings, perform inspections,conduct walk-throughs and attend community events as needed and per the managementagreement.
Prepare agendas, update management reports, and compile documents and copies forBoard meeting packages.

Prepare annual disclosure packages, annual meeting notifications, and annual financialstatement packages for all homeowners and arrange bulk mailing of same within the timeframes set by state statute or governing documents.

Update homeowner and association information in C3 and shared files.
Coordinate and/or oversee inspection of building facilities and/or common area, andarrange appropriate follow up actions as required.
Supervise the operation and administration of the Association in accordance withmanagement agreement and the Association's policies and procedures.
Act as the primary liaison with the Association Board of Directors andhomeowners.
Perform/direct administrative and management duties as requested by the Board ofDirectors and in accordance with the management agreement.

Ensure Associa community management tools are being effectively developed and utilizedsuch as annual calendar, action item list, resolution worksheets, timed agendas, RFPmatrixes, committee charters, procurement procedures, FY operating budget, etc.

Review monthly financial reports and ensure management summary is submitted to theassociation Board of Directors.

Provide and/or oversee recommendations to the Association Board of Directors andcommittees regarding major capital expenditures as required to maintain the desiredcommunity appearance and operation.

Other Duties and Responsibilities:
Oversee ARB (Architectural Review Board) application processing and perform onsitecommunity inspections as necessary.
Monitor corporate and client delinquency rates and collections process for the Association.
Ensure Board of Directors is aware of legal actions involving the Association.
Maintain unit and contract files relating to the operations of the Association.
Manage routine and special project vendors including procurement as well as performanceevaluation as contracted.
Oversee Associa staff as contract provides.
Oversee the AP process in accordance with Associa home office processes and procedures.
May coordinate Association events.
Other duties as assigned.


RequirementsKnowledge and Skills:
Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.).Knowledge of communities/property/real estate and homeowners associations.

Knowledge of the role of the association board, the Community Association Manager, andhow those roles interface with the requests of homeowners.

Proficiency in typical business correspondence (grammar, structure, punctuation, spelling,etc.).Proficiency in conflict resolution techniques.
Professional customer service skills.
Ability to maintain confidentiality and discretion in the performance of all duties andresponsibilities.
Self-motivated, proactive, detail oriented and a team player.
Time management and time critical prioritization skills.
Ability to keep workspaces organized and maintained.
Ability to interpret verbal and/or written instructions at a proficient level.
Ability to self-motivate, be proactive, detail oriented and successfully function as part of ateam.
Knowledge of company policies, procedures, and forms.
Partner with multiple stakeholders, for example assistant community managers, vendors,peers, clients.
Must be able to work effectively with others in person and in group setting.
Must be able to prioritize, manage time, and meet deadlines.
Must be able to communicate effectively and professionally on phone, email, and in-person.
Must be able to operate general office equipment (copier, fax, phone systems, etc.).


Education and Experience:
Associates or Bachelor's Degree preferred.
Minimum 2 years of Community Association Management experience preferred.
CAM License required for the State of Nevada, please include on application/resume.


Working Conditions:

• Typical office environment
• Frequent social interactionCompany DescriptionWith more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit