Automotive Service Advisor - Council Bluffs, United States - Edwards Nissan Kia

Description

:

Edwards Auto Group in Council Bluffs, IA (Nissan & our Hyundai store) is looking for a Service Advisor to join our team The Service Advisor is responsible for meeting with customers about the mechanical issues with their vehicle while working directly with the Service Technicians to relay information and determine the best course of repairs for the vehicles.

This person will be in constant contact with employees and customers and will demonstrate excellent customer service and communication skills.

Base plus commission $60,000-$80,000+ annual earning potential

Benefits:

Competitive Pay
Medical, Dental and Life Insurance
Paid Vacations
Paid Parental Leave
401k with a Match

Responsibilities:

Greeting customers, and getting them checked into the system
Consulting with technicians about needed repairs and offering alternatives based on customers budgets and needs
Answering customer questions about service outcomes and consulting with technicians
Informing customers about warranty protections and various programs and discounts
Scheduling customers and understanding the work flow of the department
Informing customers of changes as they come up and being in continuous contact with customers to make sure they understand the process each step of the way
Requirements:

Excellent verbal communication skills
Positive attitude and customer focused demeanor
Proficient typing skills
Previous customer service experience is preferred