Guest Service Agent - Norfolk, Virginia, United States
3 days ago

Job description
Overview
Proudly representing the hotel or resort from arrival to departure in this key position to create the check-in and check-out guest experience and respond to inquiries and opportunities in a seamless, efficient, courteous, and professional manner to achieve maximum customer satisfaction.
Responsibilities
Qualifications
TypeQualificationExperienceHigh School Diploma or equivilent required.Experience1-2 years experience in a hotel or other customer relations position.SkillAbility to communicate in English. Second language desirable.SkillAbility to handle cash and credit transactions.SkillAbility to provide exceptional guest service. Interacts well with people face to face as well as over the phone.SkillAbility to multi taskSkillType a minimum of 35 WPM. Data entry experience preferred. Passes computer proficiency.
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