Sales & Events Coordinator - Boardwalk Atlantic City, New Jersey, United States

Only for registered members Boardwalk Atlantic City, New Jersey, United States

2 days ago

Default job background
$42,000 - $62,000 (USD) per year *
* This salary range is an estimation made by beBee
Summary of Position · Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrang ...
Job description

Summary of Position



Responsible for providing smooth administration of the Sales & Events Department to the standard required by the Hotel. To follow up on all assigned accounts (walk-throughs, meetings & event set-ups, etc.) "walk-in" site inspections and in-house group arrangements.



Organizational Relationships



Reports to:



Director of Sales/General Manager



Supervises:



NA



Qualifications and Skills



  • Must be 18 years of age or older
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Sales systems.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and work under tight deadlines.
  • Professional demeanor and strong interpersonal skills.
  • Customer-focused and proactive approach.
  • Team-oriented with ability to collaborate across departments.
  • Flexible and adaptable to changing priorities.
  • Enthusiastic about sales and event management.
  • Work flexible schedule including nights, weekends, and/or holidays as needed


    • Education and Experience



  • High School diploma/GED or equivalent education
  • Previous experience in sales, customer service, or event coordination is a plus.
  • Previous administrative or customer service experience preferred


    • Duties and Responsibilities



  • Answering reviews and overseeing deposit schedules
  • Updating details in opera such as routing, notes, and comments, assisting with details for group resumes such as arrival times, and special requests.
  • Set up events on the group side.
  • Reservations - charging customers, checking cancellation penalties, reaching out to guests via phone when needed
  • Overseeing Hotel Planner requests
  • Coordinate all internal and external correspondence, BEOs, incoming mail, and other administrative duties for the Sales Department.
  • To maintain complete and supported records of all correspondence, sales agreements, contracts and quotes for the hotels.
  • To provide a courteous, professional, efficient, and flexible service at all times.
  • To be entirely flexible and adapt to rotate within the different sub-departments of the Sales Department, Reservations Department or any other Department of the hotel as assigned
  • To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance for that Department.
  • To coordinate all amenity deliveries to groups along with the Hotel Front Desk.
  • To ensure the correct follow-up gifts or cards have been arranged.
  • To be fully conversant with all services and facilities offered by the hotel.
  • To utilize OPERA for all account management functions.
  • To ensure correct booking procedures are implemented including group room and meeting program history, contractual agreements, room block analysis, etc.
  • To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures.
  • To ensure that all sales contracts follow the established Hotel Policies & Procedures
  • To project a warm, professional and welcoming image.
  • To ensure that an efficient and accurate filing system, both manual as well as electronic is maintained at all times.
  • To ensure that up-to-date OPERA records of all corporate and group accounts. To be demanding and critical when it comes to departmental standards.

    • Performs other related duties as assigned by the Sales Team, Managers and Directors.



    Showboat Core Values



    Demonstrates Showboats core values in the performance of position responsibilities:

    1) Friendly Focused – we are committed to creating a fun environment that embraces families and children of all ages.

    2) Kindness Focused – we demonstrate kindness in everything we do, seeking to uplift and support all of those around us.

    3) Team Spirit – we foster a respectful workplace where team members work together to exceed our guest's expectations.

    4) Hearts the Serve – we are driven by a passion to bring joy and happiness to the guests that we serve.

    5) Take Ownership – we take full responsibility for our actions and the resulting outcomes, embracing personal accountability.



    Essential Functions



  • The ability to attend work predictably and regularly and to be punctual.
  • The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
  • The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
  • The ability to work with mathematical concepts and to apply concepts to practical situations.
  • The ability to work cooperatively with others.
  • The ability to deal politely and professionally with customers and coworkers.
  • The ability to perform several tasks at once.
  • The ability to follow directions or instruction.
  • The ability to use a computer to communicate, create, and access information.
  • The ability to lift and move 10 pounds.
  • The ability to sit/stand/bend/stretch, etc.
  • The ability to use hands to finger, handle, or feel and reach with the hands and arms


    • Physical Demands

    Constantly – occupation requires this activity more than 66% of the time (5.5+ hours/day)

    Frequently – occupation requires this activity from 33% to 66% of the time (2.5 – 5.5 hours/day)

    Occasionally – occupation requires this activity up to 33% of the time (0 – 2.5 hrs./day)

    Not Applicable – activity is not applicable to this occupation.

    Physical Demands



    Stand



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Walk



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Sit



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Handling/Fingering



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Reach Outward



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Reach Above Shoulder



    Constantly



    x



    Frequently



    Occasionally



    Not Applicable



    Climb



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Crawl



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Squat or Kneel



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Bend



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Lift/Carry



    10 lbs. or less



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    11 to 20 lbs.



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    21 to 50 lbs.



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    51 to 100 lbs.



    Constantly



    Frequently



    Occasionally



    x



    Not Applicable



    Over 100 lbs.



    Constantly



    Frequently



    Occasionally



    x



    Not Applicable



    Push/Pull



    12 lbs. or less



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    13 to 25 lbs.



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    26 to 40 lbs.



    Constantly



    Frequently



    Occasionally



    x



    Not Applicable



    41 to 100 lbs.



    Constantly



    Frequently



    Occasionally



    x



    Not Applicable



    Environmental Factors



    Extreme Cold (non-weather)



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Extreme Heat (non-weather)



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Loud Noise Level



    Constantly



    Frequently



    x



    Occasionally



    Not Applicable



    Other



    Ability to Read



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable



    Ability to Speak English



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable



    Ability to Understand Verbal Directions



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable



    Ability to Report to Work Regularly



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable



    Ability to Report to Work on Time



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable



    Ability to Work Safely



    x



    Constantly



    Frequently



    Occasionally



    Not Applicable


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