Field Implementation Technician - Frederick, United States - Merratec Solution LLC

Merratec Solution LLC Frederick, United States

1 week ago

Description

Job Description

Merratec Solution is looking for self-motivated individuals who want to be part of a team that is transforming the way restaurants operate. You will be involved in working with restaurant customers to set up the POS system, train restaurant staff, build a relationship with our customers, and ensure they are successful. We are looking for candidates that like mobile technology, have experience in the restaurant industry, can communicate effectively, and are creative problem solvers. At Merratec Solution, we move fast and have a lot of opportunities for growth, so if you're passionate about your work and want to be in a fun and growing industry join usw

Responsibilities

Learn the POS system and become a product expert
Install & configure hardware and networking devices including terminals, handhelds, printers, and other peripherals. Networking knowledge is a plus
Collaborate with internal teams to find diverse business solutions that will make a restaurant THRIVE
Conduct restaurant operation consultation and training sessions with all restaurants stakeholders to optimize POS for their positions and operations
Maintain and document implementation plans and network diagrams
Test / troubleshoot unknown networking problems
Terminate Ethernet cables if needed
The ideal candidate will have flexibility with hours and the ability to work early mornings, nights, and weekends as needed.

Implementation

The primary function of the role is to be the on-site (or remote) point of contact for our customers. This may include working with our Account Executives to assist with documenting operational needs and building accurate quotes. Conducting Site Surveys to ensure customers understand the physical and network requirements before installation. Completing the installation of our hardware and networking equipment. Training owners, managers, FOH & BOH teams on leveraging Toast to accomplish their specific needs of the Toast platform. Conduct on-site or remote support on or after their Activation dates.

Internal best practices documentation and enablement

As a Field Implementation Technicians (FITs) are responsible for documenting-specific best practices and nuances, in particular calling out where the process deviates. You will also be responsible for training and ramping up new FITs and regional contracting partners.

Post Live Relationship Management

As the client is transitioned over into the post-onboarding phase of the customer journey, the FIT is expected to ensure this transition goes smoothly and therefore is available for remote Go-live support to assist and guide the customer during their first several days of usage by providing post-live remote guidance, troubleshoot problems or follow-up training.

Requirements

Excellent communication skills and ability to present in front of customers.
1-3 years of restaurant industry experience is highly desired
Familiarity with networking concepts and hardware
Demonstrates attention to detail and strong organization skills
Ability to problem solve/troubleshoot in a timely manner
Ability to think creatively and provide service-oriented solution recommendations that exceed customer expectations
Adaptability, strong work ethic, and professionalism during challenging situations.
This role will require travel within your local area and could include up to 100% travel.
Most have a valid drivers license and a reliable vehicle. Techs travel 60-80 miles to and from venues.
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Merratec Solution: Diversity, Equity, and Inclusion is our key for Success. Our techs are our biggest asset and as such they are powered to succeed. The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.Merratec and diversity into our model provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry. If you are confident that you will be a good fit for this opportunity. If you find that your history and skills are ideal for our position, Apply today Merratec Solution is committed to creating an accessible and inclusive hiring process. Job Types: Independent Contractors , Part-time Employees Pay: $ $25.00 per hour Schedule:
Monday to
Friday

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