Field Support Technician - San Diego, United States - Leviton

Description

About Leviton

At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.

About the role

The Electrical Field Support Technician is responsible for addressing compatibility issues of various residential electrical dimmer products in the field. They will work in unison with our sales, engineering, quality, and technical service teams to perform on-site troubleshooting, diagnostics, and repair or replace. As the face of Leviton to the customer, a professional attitude and positive demeanor must be displayed.

Responsibilities

• Primary liaison between customer and engineering to address compatibility issues with electrical products
• Quickly assess compatibility issues at a site and provide feedback to engineering for immediate resolution
• Work closely with our sales organization to identify new construction applications and preemptively test and verify our technology
• Generate technical reports for each field visit
• Create a knowledge base of common compatibility issues
• Maintain professional business relationships with clients, electrical installers, distributors, and vendors as a representative of Leviton

Qualifications

• Excellent trouble-shooting skills, ability to analyze a problem and apply critical thinking to solve
• Comfortable working on a construction site
• Comfortable working with line voltage (120/240Vac)
• Able to work with an oscilloscope and other instrumentation
• A versatile and service-oriented mindset
• A good understanding of safety guidelines
• Familiar with building codes, Compliance & Standards, and electrical wiring
• Ability to work in a highly confidential work environment, and the ability to interpret a variety of instructions furnished in written, oral, diagram, or other form factors
• Strong oral and written communication skills
• Proficiency with the Microsoft Office Suite

Education & Experience

• Must have a minimum of a High School diploma with experience in the electrical field. A Technical Associate degree or Bachelor of Engineering / Technology degree is preferred
• Minimum two years of experience in a field technician-related role with electrical products
• Electrical wiring installation experience a plus
• Prior experience working on a new residential construction site is a plus
• Customer service/ technical sales experience a plus

Travel

• Up to 80% travel
• Must possess a valid US driver license

What We Offer

Comprehensive benefits include:

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

For more information about benefits, please go to:

Leviton is an EEO/AA Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

The future looks brighter than ever. Join our team now

#LI-AS1, #LI-Remote

Pay Range

Pay: $70, $80,000.00 per year