- Installation, configuration, design, and support of advanced systems solutions through execution of scoped project work and tickets.
- Provide high level technical assistance to internal and external clients.
- As needed, provide training, consulting, or technical advice to customers and other personnel.
- Positively influence customer satisfaction levels with cb20's provided products and services, through meeting customer expectations, follow-up, and positive problem resolutions.
- Plan and direct own activities with minimal management supervision.
- Maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc
- Provide pre-sales assistance with development of bill of materials and in gathering engineering information in the creation of professional services agreements.
- Provide guidance and technical leadership to cb20's Customer Support Center as needed.
- Assist with the future development of cb20's CSP offerings around Microsoft cloud products.
- Continuously progress technical knowledge through certifications and courses. Certifications will require studying on your own time. cb20 will typically pay for course materials and testing.
- This list of principal responsibilities is a working document and as such may not be complete. The list will be supplemented, as necessary.
- 7+ years experience in the field
- Expert engineering experience (not just administrative) in the following Microsoft technologies
- Windows server (Domain controllers, dns, dhcp, print servers, file servers, terminal servers)
- Office 365 - Exchange online email migrations
- Intune
- AzureAD (Setup, hybrid deployment configuration and management)
- AzureAD MFA - Policy configuration including conditional access policy
- Intune (Design and deployment for MDM and basic security management)
- Preferred:
- Microsoft Defender for Endpoint (Design and deployment)
- Vmware administrative experience
- Basic networking experience (DNS, DHCP, VLANing, basic firewalling, switching, and wireless configuration skillset) - Preferably has Meraki experience.
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Sr. Cloud Systems Engineer - Saratoga Springs, United States - cb20 Inc
Description
**Candidates must live in the United States on the East Coast.
cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service. We partner with the world's leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.
Summary
The Systems Engineer provides assistance in meeting cb20's business objectives in the pre-sales and post-sales support and servicing of connectivity and high-end systems products. Responsibilities largely include project technical execution and pre-sales solutioning, in addition but not limited to installation, service, ongoing support, problem resolution, and coordination with cb20's departments, divisions, and subsidiaries. Pre-sales support will include customer technical presentation, consultation, requirements gathering, design, etc.
Duties and Responsibilities