- Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere.
- Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations.
- Monitor daily progress/improvement, areas of training, etc. Via reports
- Be able to help with the hiring, training, and counseling of valet department.
- Ensures departmental files are kept up to date.
- Ensures departments are instilling prompt, professional and courteous service to all guests.
- Handles any guest complaints or problems, regarding specific departments, in a prompt and courteous manner.
- Prepares periodic team member performance reviews and makes staffing recommendations to management.
- Schedules all team members to ensure that there is sufficient to provide the most efficient guest service possible.
- Exercise initiative and judgment, ensuring the smooth operational flow of department matters.
- Ensures valet department areas are maintained and well stocked.
- Observes parking lot areas for any unauthorized tampering.
- Ensure all DOT requirements are maintained, updated and communicated to Department and Operations Manager.
- Adheres to all guest service requirements listed above.
- Supervises special projects assigned to Valet department.
- Ensures safe and proper use of all Valet equipment.
- Coach and develop all Valet Attendants.
- Manage/Control all supplies and inventory in the department.
- Greet the guest with positive body manner, friendly demeanor in accordance with the 5-10 rules; open Casino doors for guests during slow periods.
- Must be able to sprint to/from vehicles.
- Must answer the valet phone within 3 rings and maintain professional telephone etiquette.
- Maintain proper storage of guest keys and tags.
- Keep the valet area and front entrance neat and free of trash.
- Ability to share or divide attention among several ongoing activities, projects or assignments.
- Hand out valet tickets and perform damage inspections of all vehicles before/after parking.
- Perform other duties as assigned.
- Must be 21 years of age or older
- Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
- Must have and maintain a valid driver's license and the ability to be insured under our company policy.
- Previous experience in Valet management/customer service position is desired
- No moving violations within the last 6 months
- Must have excellent communication, and analytical
- Must have open work availability to work nights, weekends, and holidays
- Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms; stand and walk.
- Must be able to run up 1-20 during a shift.
- Must occasionally lift and lift up to 25 pounds.
- Frequently required to stoop, crouch or kneel.
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Supervisor - Valet - Chicago, United States - Bally's Corporation
Description
About Bally's:
Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues.
Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.
A career with Bally's means starting on a path to endless possibilities.
Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference.
So if you want to be challenged in an exciting and fast-paced environment, this is the place for youJob Summary:
As a Supervisor - Valet, You will supervise and direct activities of valet engaged in parking guest vehicles and controlling traffic according to established policies and guest service standards
Duties and Responsibilities:
Qualifications:
Physical Demands:
Work Environment:
The work environment contains bright lights, loud noise, and stressful situations.
